AI Support Engineer
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Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
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Job Summary
Create your best future and join Westpac as an AI Support Engineer.
Whats the role
As an AI Support Engineer within Process & Intelligent Automation Services you will be a hands-on technical leader who builds tests and support Agentic AI solutions on AWS. You will own end-to-end environment contribute directly to engineering outcomes and uplift capability across the team by coaching junior engineers and promoting strong engineering have real accountability for the end-to-end orchestration of Agentic AI solution on behalf of customer business units with a focus on ensuring that SLAs are met and work is fulfilled on time with no disruption to the will also contribute to ongoing improvements in monitoring documentation and support frameworks.
Your key responsibilities include:
- Deliver and support cloud intelligent automation solutions (AI agentic workflows robotics IDP orchestration) using ITILaligned practices and platforms such as ServiceNow or Jira.
- Collaborate with data scientists and engineers to deploy models refine prompts and support production solutions.
- Diagnose and resolve complex production issues including APIs data quality and automation failures.
- Monitor and optimise AI systems for accuracy performance cost latency and reliability.
- Promote engineering best practices across the SDLC including Agile delivery CI/CD securebydesign testing observability and continuous learning.
What do I need
- Over 5 years experience in a large and complex organization primarily in the financial services industry.
- Over 2 years hands-on experience designing building and delivering AWS-based solutions in production environments.
- Experience across AWS cloud engineering and modern ML/AI frameworks including Strands LangChain AutoGen A2A or comparable platforms.
- Hands-on experience using Amazon Bedrock as the foundation for agentic AI solutions on AWS aligning LLM/agent capabilities to real automation outcomes.
- Qualifications/certifications in cloud engineering and intelligent automation platforms (AWS).
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page under the Diversity sustainability and flexibility section.
#LI - Hybrid.
Required Experience:
IC
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
