End User Support Specialist I
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Central information technology organization providing the network infrastructure hardware software and enterprise services for offices to run their business. Provides network and database administration device management and administers processes services and technical support for hardware and software for both the organizations internal and external clients.
Skills/Experience:Skills/Experience Technical Skills- Foundational troubleshooting skills for hardware software and operating system issues in a Windows environment
- Working knowledge of desktop and laptop hardware peripherals and basic workstation setup
- Experience using ticketing systems to document track and resolve incidents and service requests (ServiceNow preferred)
- Ability to provide remote desktop support using approved tools (e.g. Bomgar or similar)
- Basic familiarity with Active Directory functions such as password resets and account lookups
- Introductory exposure to device management tools (e.g. Intune SCCM) preferred
- Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
- Ability to interact effectively with users at all levels of the organization
- Clear and accurate written communication for ticket updates documentation and status notes
- Ability to remain calm professional and solution-focused in high-pressure or time-sensitive situations
- 3 years or more of experience in an IT desktop or end user support role preferred.
