Head of Quality Assurance and Process Excellence

1. Strategic Quality Leadership

Define and drive the Quality & Process Excellence vision for aligning it with the institutions strategic objectives and company

Institutionalize process frameworks and quality management systems across academic operational and administrative functions.

Lead organization-wide continuous improvement initiatives using structured methodologies (Lean Six Sigma TQM or equivalent).

Champion a culture of quality and accountability at all levels from frontline operations to senior leadership. Provide strategic inputs to the leadership team on quality trends risks and improvement roadmaps.

2. Quality Ecosystem & Governance Engagement

Build and manage a robust quality governance structure including internal audit mechanisms review cadences and escalation protocols.

Collaborate with internal teams external auditors accreditation bodies and regulatory agencies to ensure sustained adherence to quality frameworks.

Engage with industry partners skill councils and certification bodies to benchmark institutional quality practices.

Oversee end-to-end audit management - from planning and execution to CAPA (Corrective and Preventive Action) closure.

Maintain comprehensive documentation of quality processes audit trails governance records and improvement logs.

3. Quality Standards & Compliance Alignment

Align organizational processes with relevant international quality standards (e.g. ISO 9001 NAAC frameworks or sector-specific quality benchmarks).

Ensure consistent process adherence across all campuses and functional verticals maintaining audit readiness at all times.

Develop and enforce Standard Operating Procedures (SOPs) quality manuals and compliance checklists. Monitor regulatory and statutory compliance requirements and proactively address gaps. Lead institutional preparation for external accreditation certification and quality rating processes.

4. Operational Excellence & Cost Optimization

Drive process efficiency and productivity improvements across operations through structured quality and process re-engineering initiatives.

Identify cost optimization opportunities through waste reduction process standardization and resource utilization analysis.

Implement data-driven performance measurement systems (KPIs dashboards scorecards) to track operational quality metrics.

Conduct root cause analysis (RCA) on systemic failures and implement sustainable corrective measures. Facilitate cross-functional problem-solving workshops and kaizen events to drive bottom-up process innovation.

Education Skills & Experience Requirements

(Engineering) from a recognized institution Post-graduation in Quality Management Operations or Business Excellence is preferred.

15 20 years of progressive experience in Quality Assurance and Process Excellence with a mandatory background in the Manufacturing sector.

Proven track record of leading quality transformations at an organizational level - not limited to departmental or project scope.

Hands-on expertise in quality methodologies: Lean Six Sigma (Black Belt preferred) TQM Kaizen FMEA and SPC.

Deep understanding of quality standards and compliance frameworks (ISO 9001 ISO 14001 TS 16949 or equivalent).

Strong experience in internal and external audit management CAPA frameworks and regulatory compliance.

Demonstrated ability to lead cross-functional teams and influence stakeholders across hierarchies. Experience in digitizing quality processes and working with ERP/QMS tools is desirable. Excellent analytical problem-solving and communication skills with the ability to present to senior leadership and board-level audiences.

Alignment with Company core values of Integrity Excellence Responsibility Pioneering and Unity