2026-27 IT Support Specialist

Position Summary IT Support Specialist

The IT Support Specialist ensures reliable and effective technology use across all PK8 campuses by supporting device deployment classroom technology and day-to-day technical needs. This role assists students faculty and staff with troubleshooting hardware software and network issues while also supporting presentations and instructional tools used throughout the school day. The specialist maintains accurate documentation contributes to technology planning and collaborates with school leadership to support a positive and efficient learning environment. The ideal candidate brings strong problem-solving skills excellent communication abilities and a commitment to the mission and values of a Catholic school community.

Key Responsibilities

Device Deployment & Management

• Deploy enroll configure and manage student and staff devices across all campuses.
• Maintain accurate inventory including Chromebooks iPads laptops peripherals and loaner equipment.
• Manage updates settings and security compliance through MDM systems (e.g. Google Admin Console JAMF or similar).
• Prepare devices for new school year rollouts testing seasons and classroom program changes.

Technical Support & Troubleshooting

• Provide daily technical assistance for students faculty and staff including hardware software account and connectivity issues.
• Diagnose and resolve issues related to Wi-Fi classroom tech printers and general IT infrastructure.
• Maintain helpdesk documentation and ensure timely resolution of support tickets.
• Specialist will be primarily responsible for support at Lower School Campus but will assist Student Systems Administrator or IT Director at Upper School Campus when needed.

Instructional & Classroom Technology

• Set up and support presentations requiring video audio streaming or projection during the school day.
• Support classroom technologies such as interactive panels document cameras AV equipment and instructional software.
• Assist teachers with the use and integration of educational technology tools.

Compliance Safety & Policy Support

• Ensure all educational technology tools comply with COPPA CIPA FERPA and internal safety standards.
• Assist in developing and maintaining technology-related policies including:
  • AI usage guidelines
  • Acceptable Use Policies (AUP)
  • Cybersecurity and data privacy protocols
  • Support implementation of student digital citizenship inititatives and online safety practices.

Operational & Collaborative Responsibilities

• Maintain accurate documentation for systems procedures and device lifecycles.
• Assist with IT-related events school programs and testing environments (e.g. MAP IOWA STAR).
• Provide input on technology purchases renewals and instructional technology planning.
• Work independently while collaborating effectively with school leadership teachers and external partners.

Qualifications

• Proficiency supporting Google Workspace for Education Office 365 Chromebooks iPads and common educational apps.
• Strong problem-solving skills with the ability to work independently and multitask in a school environment.
• Excellent communication and customer service skills especially with young learners and educators.
• Experience in K12 technology support preferred (not required).
• Reports to the Director of Technology
• Ability to uphold the mission and values of a Catholic school environment.

This job description is not intended to be an exhaustive list of the duties and responsibilities of the position. The duties and responsibilities of the position may be changed at the sole discretion of the employer.

Employer reserves the right to modify this job description without notice to the employee. This job description is not a contract and does not alter the employees at-will employment status.

Contact Information

Andrew Price Director of IT

St Thomas Aquiinas School

Required Experience:

IC