AVP, Client Delivery and PMO

About Us

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable so the people responsible for care and cost decisions can act faster with confidence.
We help health plans break down data silos to create a single trusted data foundation. That foundation powers better decisions so plans can improve outcomes reduce waste and deliver better experiences for members and providers alike.

Backed by $100M from top investors were tackling big challenges in an industry thats ready for change. Our platform enables GenAI use cases by delivering clean connected and reliable healthcare data that can support automation prioritization and decision workflowsand its why we are leading the way.

Our innovation begins with people. We are bold curious and collaborativebecause the best ideas come from working together. Ready to make an impact Join us and lets build the future together.

About the Role

We are seeking a highimpact clientcentric AVP of Client Delivery and Project Management to fundamentally elevate how Abacus delivers value to our clients. Reporting directly to the COO you own the endtoend delivery experienceshaping strategy driving execution and ensuring our clients realize measurable value from day one through scale.

Youll lead two critical highly visible functionsClient Delivery and the Project Management Officewith teams across the U.S. India and Nepal. This role is equal parts transformer and operator: setting a bold vision for delivery while rolling up your sleeves to ensure flawless execution each day.Your mandate is clearincrease client satisfaction accelerate timetovalue improve delivery quality and create a repeatable scalable delivery engine that supports Abacuss next phase of growth.

This is a role for a proven SaaS delivery leader who understands healthcare payer operations thrives in complexity and knows how to drive results through people process technology and dataincluding the thoughtful application of automation and GenAI.

Your day to day

• Own the Client Delivery Experience: Provide executive leadership across all client implementations ensuring ontime onbudget delivery with tangible value realization and high client satisfaction.
• Transform How We Deliver: Redesign and standardize delivery methodologies governance and controls to drive consistency predictability and operational excellence across all projects.
• Lead with Data & Insight: Build a metricsdriven operating model using KPIs such as cycle time costtodeliver quality and client outcomes to proactively manage risk and performance.
• Partner at the Executive Level: Work closely with Client Success Product Engineering and Finance to manage scope decisions align priorities and resolve escalations with clarity and confidence.
• Scale Global Teams: Lead and mentor highperforming teams across geographies fostering a culture of accountability continuous improvement and client focus.
• Optimize Resources: Oversee delivery capacity planning and resource allocation balancing client demand with available talent while identifying risks and tradeoffs early.
• Embed Operational Rigor: Ensure every aspect of deliveryfrom project initiation through completionis insightdriven wellgoverned and designed to scale.
• Champion Knowledge & Learning: Build and maintain strong knowledgemanagement practices so teams can easily access playbooks lessons learned and client insights.

What you bring to the team

• A strong foundation in healthcare payer operations with experience supporting regional health plans and/or Blue plans.
• Minimum of 10 years of experience in delivery operations project management or related roles including senior leadership responsibility.
• Proven success leading large distributed global teams and driving results through influence clarity and trust.
• A track record of transforming delivery organizationsimproving efficiency quality and client outcomes through process redesign and automation.
• Experience leveraging GenAI and modern tooling to enhance operational workflows and delivery execution.
• Exceptional executive presence and communication skills with the ability to navigate complex stakeholder and client conversations.
• A datadriven mindset with strong analytical capabilities and the ability to translate insights into action.
• Comfort operating in a fastpaced scaling SaaS environment balancing strategic thinking with handson execution.
• Bachelors degree in Business Operations or a related field; Advanced degrees are welcomed but not required.

Compensation:Compensation for this role is based on experience skills and location and includes base salary plus eligibility for performance bonuses and equity grants.

What youll get in return

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee share in our success
• Growth-focused environment your development matters here

Work arrangements

• Standard hours: 8 hours/day 5 days/week
• Location: Pune Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas thoughts experiences and perspectives. Therefore we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive cultureone that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If theres anything we can do to support thatbig or smallplease let us know.