Business Manager

An established and fast-paced organisation is seeking a Business Manager to enhance the effectiveness of the Chief Business Enablement Officer and support the broader Business Enablement function. This role is suited to a proactive detail-oriented and resourceful individual who can drive business processes coordinate strategic initiatives and projects and support execution across multiple functional areas in line with organisational goals and objectives.

The successful candidate will play a key role in supporting delivery across business operations project execution reporting and continuous improvement initiatives while acting as a central point of coordination across the function.

Key Responsibilities

Strategic Support

• Support the Chief Business Enablement Officer across key deliverables from design and planning through to execution and implementation
• Provide coordination and execution support across strategic initiatives and business priorities
• Serve as a central point of contact for internal queries ensuring resolution or redistribution to the appropriate operational level

Business Operational & Process Management

• Support the Business Enablement function across operational areas including but not limited to Technology Security Compliance & Risk Reporting HR and Implementation
• Assist in driving cross-functional delivery across projects operational processes and business priorities
• Support key business activities such as budgeting and cost management learning and development people coordination communication and operational execution
• Help maintain and improve business processes to ensure smooth and effective delivery across the function

Projects & Strategic Initiatives

• Support the planning coordination and execution of key projects and strategic initiatives
• Track timelines deliverables dependencies and progress against agreed milestones
• Proactively identify risks issues and delays and escalate where necessary
• Support and coordinate cross-functional teams to drive delivery toward required outcomes
• Communicate with stakeholders and help manage expectations throughout project lifecycles
• Maintain accurate and up-to-date project documentation and status tracking

Reporting & Administration

• Compile maintain and update reports documentation and administrative records
• Track key metrics and ensure reporting accuracy across business activities
• Provide administrative and coordination support to enable effective operational execution

Continuous Improvement

• Contribute to continuous improvement initiatives across the Business Enablement function
• Support business analysis process design optimisation automation and change management activities
• Assist with process documentation mapping and analysis to improve operational efficiency and effectiveness

Qualifications & Experience

• Bachelors degree in Business Commerce Computer Science or a related field
• Project Management certification would be advantageous
• 35 years relevant experience in business management operations management project coordination business support or a similar role
• Experience within a complex or fast-paced professional environment such as BPO Call Centre IT/Tech Financial Services or similar
• Experience supporting a senior leader or contributing to functional delivery across multiple business areas is advantageous
• Exposure to two or more business functions such as Operations Customer Service Automation HR Finance Learning Marketing or Implementation would be beneficial
• Understanding of compliance requirements such as POPIA or GDPR and/or exposure to standards such as ISO or CIS would be advantageous

Key Skills & Competencies

• Action-oriented with a strong sense of ownership and accountability
• Highly organised and process-oriented
• Strong attention to detail and accuracy
• Resourceful and proactive in solving problems
• Strong project management and coordination capability including planning execution monitoring and control
• Able to operate effectively in both structured and unstructured environments
• Able to work independently and collaboratively across teams
• Excellent communication stakeholder management and interpersonal skills
• Strong analytical and problem-solving ability
• Strong business acumen and sense of urgency
• Able to manage multiple priorities and deadlines in a fast-paced environment

Technical Skills

• Proficiency in Microsoft Office Suite
• Intermediate Excel skills
• Understanding of project management methodologies such as Agile Scrum or Waterfall
• Familiarity with project management tools such as MS Planner MS Project Jira Trello or similar

Working Environment

• Fast-paced delivery-focused environment
• High exposure to cross-functional business operations strategic initiatives and project-based work
• Opportunity to contribute meaningfully to the effectiveness of the Business Enablement function and organisational delivery