Help Desk Lead with Active Secret Clearance Onsite in El Paso, TX
Share
Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
100% Onsite in El Paso TX
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security
CompTIA A
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security
CompTIA A
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Overview:
We are seeking a Help Desk Lead to support a federal clientfederalin a secure IT environment. This role combines hands-on technical expertise with team leadership ensuring efficient support delivery and high-quality user experience.
Youll act as both a senior troubleshooter and the operational backbone of the help desk.
What Youll Do:
- Lead daily help desk operations and serve asprimary escalation point
- Troubleshoot issues across desktops networks phones and peripherals
- Provide support via phone email and in person
- Manage ticket flow and ensure timely resolution
- Support system environments including Windows OS Microsoft Office and Adobe products
- Mentor junior technicians and enforce best practices
- Assist with reporting and performance tracking
Required Qualifications:
- ActiveSecret Clearance
- 5 years of IT support experience
- Experience in alead senior or escalation support role
- Strong troubleshooting skills across desktop and network environments
Required Experience:
Manager
About Company
Big Data, Cloud Computing, remote work solutions, analytics, and more! We are a team of expert engineers designing custom solutions for your business needs.
