Help Desk Program Manager with Active Secret Clearance Onsite in El Paso, TX
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security
CompTIA A
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Overview:
We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal clientin a secure mission-driven environment. This role is responsible for ensuring reliable responsive IT support for a mixed workforce while maintaining compliance with federal standards.
This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.
What Youll Do:
- Serve as the primary point of contactfor contract operations and client stakeholders
- Oversee IT help desk support for a 250 user environment
- Ensure timely resolution of service tickets across desktop network and peripheral systems
- Lead and manage help desk personnel including a Lead Technician and support staff
- Monitor performance metrics service levels and user satisfaction
- Ensure compliance with federal and contract requirements
- Coordinate staffing scheduling and continuity of operations
- Oversee support of Windows environments Microsoft Office and Adobe products
Required Qualifications:
- ActiveSecret Clearance
- 5years of IT experience
- 3 years managing help desk or IT support teams/contracts
- Strong understanding of enterprise IT support environments
- Experience supporting federal clients and regulated environments
Required Experience:
Manager
About Company
Big Data, Cloud Computing, remote work solutions, analytics, and more! We are a team of expert engineers designing custom solutions for your business needs.
