Senior Customer Success Manager

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior Customer Success Manager

Role summary - Drive SMB customer success in China by accelerating Payoneer product adoption strengthening key relationships and expanding usage through proactive engagement in a fastpaced environment.

Location: Shenzhen China
On-site
Full-time

What youll do

• Oversee and manage existing client relationships while proactively building longterm partnerships. Through strong client engagement identify business opportunities and collaboratively develop value propositions that drive retention upselling and crossselling.
• Maintain a solid understanding of client profiles and business dynamics stay responsive to changes in client needs and effectively leverage internal and external resources to deliver tailored solutions that maximize longterm client value.
• Maintain and exceed revenue and upselling targets from our direct business.
• Maintain accurate and uptodate records of all customer activities within the CRM platform.
• Develop and document business success stories and client case studies.
• Review existing processes and proactively propose improvements to drive client growth and market penetration.

Who you are

• Bachelors degree with 35 years of relevant experience in crossborder ecommerce account management business development or related fields.
• Native Mandarin with strong English written and verbal communication skills.
• Proven ability to manage client relationships develop business cases and conduct financial analysis to assess and forecast business impact.
• Strong learning agility with the ability to understand industry trends see the big picture and translate key business drivers into profitable growth.
• Datadriven and highly organized with strong analytical reasoning attention to detail sound decisionmaking skills and the ability to perform well under pressure.

Not a must but a great advantage

• Experience using or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross-border trade
• Experience with digital marketing affiliate marketing social media
• Experience with data analytics & BI tools