Senior Product Manager, Amazon Global Logistics Imports

Own Amazon Global Logistics Voice of Shipper product and transform customer feedback into strategic investment that shape the global network. Define the vision roadmap and execution to build a scalable data-driven insights capability driving decisions that directly influence product strategy customer experience and business performance at scale.

Key job responsibilities
- Own the Voice of Shipper product strategy roadmap and execution building scalable mechanisms to capture end-to-end customer sentiment across the logistics journey

- Synthesize multi-source customer signals into decision-grade insights identifying key drivers of satisfaction pain points and opportunities that inform product prioritization and investment decisions

- Deliver executive-ready narratives that translate customer insights into clear investment recommendations and business impact

- Partner with Product Sales Marketing Operations and Data Science to embed customer voice into product strategy roadmap decisions and network improvements

- Establish frameworks to connect customer feedback with business outcomes (e.g. adoption share of wallet attrition) enabling data-driven decision-making at scale

- Innovate on feedback mechanisms to improve signal quality coverage and speed advancing how customer insights are captured analyzed and acted upon

A day in the life
In this role you own the Voice of Shipper product for Amazon Global Logistics Imports shaping how customer insights are captured and translated into action. You design and scale feedback mechanisms that reflect the full logistics journey then synthesize multi-source signals into clear decision-grade insights. You spend your time identifying key drivers of customer experience quantifying their impact and translating findings into concrete product and investment recommendations. You partner closely with Product Sales Operations and Data Science to ensure customer voice directly informs roadmap decisions and business priorities. Your work shows up in WBR/MBR/QBR and investment planning cycles where you influence leadership decisions and help redirect investments. Beyond execution you continuously evolve how insights are generatedraising the bar on signal quality coverage and speed as the business scales.

About the team
Amazon Global Logistics Imports is building a seamless end-to-end cross-border shipping network that powers global commerce at scale. The team owns the systems and experiences that move goods from origin to fulfillment enabling shippers worldwide to reach customers efficiently and reliably. Voice of Shipper is a strategic product serving as a core input into product strategy and investment decisions. Insights generated here directly shape where we invest how we evolve our product offerings and how we improve the customer experience. You will operate in a high-visibility environment partnering with senior leaders across Product Sales Operations and Finance where your work drives tangible business outcomes. The team values strong ownership analytical rigor and clear communication with a focus on turning customer understanding into decisive action at scale.

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

- Experience in delivering end-to-end customer research studies including study design fieldwork (qualitative research moderation and survey execution) analysis recommendations reporting and presentation of results to senior leadership
- Experience working across functional teams and senior stakeholders

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