Technologist, Customer Quality Engineering System Characterization Engineer

As a System Characterization engineer you will join the team responsible for the characterization of customer systems within the quality organization.  A key aspect of this role is the identification of dynamics and vibration of customer systems that contribute to loss of performance and reliability using measured results to formulate solutions for both internal and external customers. This role works closely with Chinabased customers to ensure successful HDD qualification debug complex systemlevel issues and drive improvements into product design and validation. 

1. Responsible for collection and analysis data for HDDs in customer systems correlating results to performance degradation or latency increase to environmental factors.  Collaborate with Engineering Servo and mechanical team to assess the impact of vibration from chassis on performance metrics such as command throughput and latency.
2. Use HDD and laboratory tools to make vibration and acoustics measurements to characterize customer systems and compare against baselines established by the design engineering as well as Manufacturing data. 
3. Identify causes of vibration-related failures on customer and qualification drives especially those related to performance degradation.  Support team in finding improvements for those failures especially through tradeoffs with the engineering manufacturing and customer support teams.
4. Pro-actively engage with subject matter experts in Engineering (servo mechanical RSS) Customer Technical Support and Quality teams on customer and qualification issues and during cross-functional failure analysis task forces.
5. Summarize findings and present information ideas and your perspective to peers team members and managers.
6. Interact with Development teams to understand new features related to op-vibration mitigation develop associated failure analysis tools processes and documentation.
7. Develop improve and document analysis procedures tool and process improvements to expedite future characterization of systems.
8. Travel within China and occasional international travel may be required to support customer engagements and joint investigations.

Qualifications :

1. Knowledge of experimental measurement techniques and experience using lab equipment. such as accelerometers microphones data acquisition software and oscilloscopes.
2. Detailed knowledge of Hard Drives and storage applications.
3. Familiarity with SAS/SATA protocol.
4. Experience with servers and server testing and multiple OS (Linux Windows).
5. Strong written and verbal English communication skills; Mandarin required for customer engagement.
6. Excellent working knowledge of MATLAB statistics and signal processing.
7. Proven application of applying technical skills to problem solving.
8. Previous experience supporting Chinabased cloud/enterprise customers (Alibaba Tencent Huawei Baidu ByteDance OEM/ODMs).
9. Knowledge and experience with Data Analytics and Reliability is a plus.
10. Excellent interpersonal and teamworking skills

Additional Information :

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution we are committed to giving every qualified applicant and employee an equal opportunity.  Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination harassment and retaliation as well as the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

WD thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time