Senior Executive Client Services and Retention

The Senior Executive Client Services and Retention role at We are Team Rocket is a strategic position responsible for managing lead generation campaigns client relationships and ensuring long term client retention through data-driven decision-making and operational excellence.

Responsibilities:

• Client Account Management - Own and manage client accounts end-to-end ensuring proactive communication strong relationship management and high client satisfaction.
• Performance Analysis and Strategic Reporting -Lead the preparation of detailed client reports analyze performance metrics and provide actionable insights and strategic recommendations.
• Database and Information Management - Oversee and maintain accurate well-structured client databases ensuring data integrity consistency and accessibility across systems.
• Project Leadership and Coordination - Coordinate and lead cross functional execution of client deliverables ensuring timelines quality standards and performance benchmarks are met.
• Client Retention and Growth - Drive client retention strategies through regular performance reviews presentations and proactive problem solving while identifying opportunities for account expansion.
• Process Optimization and Tool Management - Work across multiple platforms CRM systems and automation tools to streamline workflows improve efficiency and enhance service delivery.

What we are looking for;

• Minimum 3 years of experience in client services account management marketing operations or a related field.
• Bachelors degree in Business Marketing Management or a relevant field.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication and presentation skills with experience handling client interactions independently.
• Proven experience working with databases spreadsheets CRM systems and automation tools or have the ability to learn on the job.
• Strong project management and organizational skills with the ability to manage multiple accounts simultaneously.
• Exceptional attention to detail especially in technical and data driven environments involving multiple platforms and automation systems.
• Strong problem solving and critical thinking abilities with a proactive mindset.

Preferred Additional Qualifications:

• Experience in B2B marketing SaaS or outreach driven environments.
• Familiarity with LinkedIn outreach tools email automation platforms or data enrichment tools.