EBS Support Analyst (O2C)

Job Description

Overview

Are you ready to grow your expertise within a global ERP landscape and play a key role in supporting our Oracle E-Business Suite How about joining our talented team where everyone has a voice and together we collaborate with our stakeholders. Its a diverse and inclusive work environment where world-class talent knows no distinctions.

Were looking for an Oracle EBS Support Analyst with hands-on experience in Oracle EBusiness Suite to join our IT Corporate Applications team. We seek critical thinkers who are autonomous investigative communicative and resilient ready to embrace new challenges and who thrive in a collaborative team setting where shared knowledge drives success.

If youre analytical proactive curious ready to advance your Oracle EBS expertise and be part of a collaborative global team shaping the future of our ERP landscape wed love to meet you.

Your role

As an EBS Support Analyst (O2C) you will:

• Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable Project Billing Project Costing Project Management).

• Manage incidents and requests in alignment with defined SLAs ensuring accurate ticket updates clear ownership and visibility of progress through to resolution

• Perform incident investigations indepth rootcause analysis and driving permanent corrective actions across O2C processes transactions and accounting flows.

• Ensure operational stability by monitoring daily processes/configuration checks and supporting month end / year end close and promptly addressing operational issues to minimize impact

• Participate in SIT UAT and regression testing for patches upgrades and enhancements to ensure quality and readiness.

• Maintain highquality documentation (test scripts troubleshooting guides ticket updates knowledgebase content) to drive consistency and faster resolution.

• Collaborate with DBAs developers infrastructure teams and external partners including raising and managing Oracle Support Service Requests (SRs) where required.

• Collaborates effectively within the support team working constructively with peers senior analysts and technical teams to share knowledge and resolve issues efficiently

• Build and maintain strong relationships with Finance users and process stakeholders through clear communication and a customerfocused approach.

About you

Experience & Skills

• Experience working with Oracle EBusiness Suite R12 or another ERP including handson application support experience

• Experience with financial business processes and a foundational understanding of Oracle EBS processes preferable within the Order to Cash (O2C) process area (Accounts Receivable Project Billing Project Costing and Project Management)

• Demonstrates growing ownership of assigned ERP components building capability through accountability learning and experience

• Applies appropriate decisionmaking authority to own outcomes and deliver effective endtoend solutions within role scope

• Experience working with ServiceNow and Azure DevOps with an understanding of ITSM / ITIL practices (Incident Problem Change Service Request Management)

• Welldeveloped analytical and problemsolving skills with the ability to interpret data identify patterns and troubleshoot issues effectively

• Works independently to prioritize workloads manage competing demands and handle escalations appropriately

• Working understanding of relational databases and basic SQL knowledge for troubleshooting (log analysis data validation interface monitoring).

• Excellent communication skills and strong customer focus consistently delivering reliable support outcomes

• Bachelors degree in IT Finance Economics or equivalent relevant experience

• Fluent English & Romanian required French an advantage (mandatory for Quebecbased roles)

Rewards & benefits

• Direct & permanent contract

• Hybrid way of working

• Flexible benefits at your choice (meal tickets holiday / cultural vouchers courses wellness etc.)

• Easter & Christmas bonuses

• Private clinic medical subscription

• Number of vacation days based on seniority in company additional personal days leave & free days for statutory holidays overlapping weekend days

• Free French language classes

• Employee Assistance Program (EAP) > free Emotional Practical & Physical Support (Counselling Mindfulness New parents return to work Legal & Financial Life Coaching Wellness etc.)

• Internal career opportunities learning & development programs

• Team activities & events online & offline Fun @Work

• CSR Sustainability & Sport activities

• Flexible working schedule between 9:00 - 20:00 Monday to Friday

#LI-RO

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.