Enter a job title or keyword
Operations Manager – Order-to-Cash
Job Location:
Monthly Salary:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are Infosys Romania.
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking a Operation Analyst Order-to-Cash (O2C) who will be responsible for the day-to-day operational excellence and delivery of the Order-to-Cash lifecycle across the EU region ensuring operational excellence in our Bucharest delivery center. This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
This role acts as a critical bridge between global process standards and regional execution ensuring that the Third-Party Service Provider (3PSP) performs O2C activities at the keystroke level with accuracy timeliness and compliance with business requirements.
The role focuses on running the engine- supporting vendor performance resolving operational issues and ensuring that order management invoicing collections and dispute processes are executed seamlessly within the EU market context.
Your tasks in detail:
Skills you need to be part of the team:
We offer business consulting technology and engineering solutions and end-to-end transformative business process management services to some of the worlds most iconic brands.
As part of a largescale global transformation a worldleading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to worldclass standards. To support this journey we are seeking a Operation Analyst Order-to-Cash (O2C) who will be responsible for the day-to-day operational excellence and delivery of the Order-to-Cash lifecycle across the EU region ensuring operational excellence in our Bucharest delivery center. This is your chance for a once in a lifetime career experience playing a part in the creation of a fully independent new FMCG company and a greenfield GBS organization.
This role acts as a critical bridge between global process standards and regional execution ensuring that the Third-Party Service Provider (3PSP) performs O2C activities at the keystroke level with accuracy timeliness and compliance with business requirements.
The role focuses on running the engine- supporting vendor performance resolving operational issues and ensuring that order management invoicing collections and dispute processes are executed seamlessly within the EU market context.
Your tasks in detail:
- 3PSP Coordination: Act as the primary point of coordination and escalation for the 3PSP vendor ensuring delivery of O2C services including order processing billing collections and dispute management meets contractual SLAs;
- Keystroke-Level Governance: Monitor execution quality in transactional systems (e.g. SAP S/4HANA Serrala SAP-FSCM) ensuring adherence to Global Process Owner (GPO) standards;
- Service Delivery: Oversee timely execution of daily and period-end O2C processes including order entry billing cycles cash application and collections follow-ups;
- KPI Accountability: Own delivery of key O2C KPIs for EU including : Invoice Accuracy Order Cycle Time Days Sales Outstanding (DSO) Cash Collection Effectiveness Dispute Resolution Cycle Time Cash Application on Time etc.;
- Operational Reviews: Conduct weekly/monthly performance reviews with the 3PSP and stakeholders to address service gaps and drive improvements;
- Exception Management: Identify and resolve issues such as blocked orders billing errors overdue receivables and disputes;
- Standardization Adherence: Ensure EU O2C operations are aligned with global O2C standards minimizing deviations unless business-critical;
- Documentation & Knowledge: Maintain regional SOPs and ensure 3PSP documentation (SOPs DTPs) is accurate and up to date;
- Audit & Controls: Ensure compliance with internal controls SOX requirements credit policies and data privacy regulations;
- System Utilization: Ensure effective use of SAP S/4HANA and other supporting O2C tools like Serrala for Cash Applications SAP-FSCM for Credit Management Collections and Disputes Management;
- User Acceptance Testing (UAT): Support/lead testing for system changes or deployments ensuring EU-specific requirements are validated;
- Data Integrity: Ensure accuracy of master data (customer master pricing credit limits payment terms);
- Regional Bridge: Act as liaison between EU Commercial Customer Service Finance (AR/Credit) and Global GPO teams;
- S&OP Integration: Work with sales and customer teams to resolve order blocks disputes and improve customer experience;
- Conflict Resolution: Manage trade-offs between revenue realization customer service and risk (credit exposure);
- Identify root causes of recurring O2C issues (billing errors delayed collections disputes);
- Drive corrective actions with 3PSP and internal stakeholders;
- Support automation and process improvement initiatives in O2C operations.
Skills you need to be part of the team:
- Very good English Language skills (oral and written);
- University degree in Finance Business Administration Supply Chain or related field;
- 10 years of experience in Order-to-Cash Accounts Receivable or Customer Operations;
- Significant track record managing 3PSPs or BPO partners in a high-volume keystroke-level environment;
- High Super-User comfort level with SAP S/4HANA SAP-FSCM and Serrala ;
- Experience navigating the diverse market landscape of EU and managing stakeholders across different time zones and languages.
- Analytical Thinking
- Strategic Vision
- Communication Skills
- Problem Solving
- Collaboration
- Leadership
- Adaptability
- Long-term and stable cooperation;
- Benefit platform;
- Organized training sessions during the first weeks and further upskilling courses (online with our experts);
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
- Modern cozy and central location in Bucharest;
- Teamwork in a multicultural environment;
- Medical subscription and life assurance.
Required Experience:
Manager
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
