Customer Care Supervisor

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Job Description:

The Customer Care Supervisor leads the daily order management and customer service activities for UPS Healthcare across multiple clients overseesing a dedicated Customer Care team ensuring high-quality service delivery and operational excellence.

He/She acts as the primary point of contact for key site clients and their customers maintaining strong and proactive relationships through frequent communication high-volume phone interactions and regular in-person engagements such as customer visits and quarterly business reviews.

The Customer Care Supervisor keeps clients informed about service performance product updates customer issues and system-related matters. He/She contributes to the development of client-specific solutions and supports the ongoing management of client profitability. This role collaborates closely with the Operations teams on a daily basis to manage order flows perform operational checks and ensure smooth end-to-end addition it works with the Information Technology (IT) team to resolve system issues implement enhancements and ensure successful Electronic Data Interchange (EDI) integrations.

Required Skills & Experience

• Proven experience in a Customer Service team preferably within structured pharma or pharma logistics organizations.
• Strong leadership skills with demonstrated experience in guiding developing and motivating a customer-facing team.
• Excellent command of the English language both written and spoken.
• Good proficiency in Excel and familiarity with Warehouse Management Systems (WMS).
• Strong communication and client-facing skills with the ability to interact confidently with key customers and internal stakeholders.
• Ability to analyze data interpret service metrics and drive continuous improvement initiatives.
• Problemsolving mindset with the capability to manage complex issues and coordinate crossfunctional resolutions (Operations IT Quality etc.).
• High attention to detail reliability and ability to manage multiple priorities in a fastpaced environment.

Job Location : Somaglia (LO)

Employee Type:

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