At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Key Responsibilities

• Investigate and correct billing issues related to incorrect pricing payer setup order configuration or delivery documentation.

• Manage QA cases in relevant systems (e.g. RADAR SAP FSCM) ensuring accurate documentation and timely resolution.

• Coordinate with internal teams (Contracts Order Management Master Data Logistics Credit & Collections) to resolve identified issues.

• Ensure compliance with internal controls approval requirements and audit standards maintaining clear and complete documentation.

• Escalate recurring issues risks or complex cases to senior team members or supervisors as needed.

• Perform and oversee complex QA reviews related to pricing contracts customer master data and billing accuracy across preinvoice and postinvoice processes.

• Act as the primary point of contact for escalations managing highrisk highvalue or recurring issues with key stakeholders (Contracts Order Management Master Data Logistics Credit & Collections Disputes).

• Lead and support process enhancement initiatives identifying root causes driving corrective actions and improving controls to prevent repeat issues and downstream disputes.

• Provide guidance support and knowledge sharing to QA Credit Reps serving as a subjectmatter expert for QArelated topics.

Systems & Tools Used

• SAP (R/3) FSCM dispute management AR transactions

• Excel dispute tracking reporting analysis

• Outlook & Shared Mailboxes

• SharePoint / OneDrive / Teams

• Pricing & contract tools (e.g. CHAMPS RADAR where applicable)

• Customer portals & carrier websites (POD POR retrieval)

Required Qualifications

• Bachelors degree in Finance Accounting Business or a related field.

• Postgraduate studies or certifications in Finance Accounting Business Administration Quality Process Improvement or related disciplines are a plus.

• English B2 (comfortable interacting with US teams)

• 3 - 5 years of experience in Disputes Accounts Receivable Credit Finance Operations Customer Services Billing or related areas.

• Excel proficiency; experience with RADAR FSCM or ERP systems is a plus (SAP preferred).

• Strong analytical skills with attention to detail.

• Ability to evaluate documentation and apply policybased judgment.

• Strong understanding of pricing structures contracts POs and customer master data.

• Demonstrated ability to apply independent judgment in complex or ambiguous scenarios.

Preferred Qualifications

• Experience with pricing validation contracts POs or customer master data.

• Familiarity with approval matrices and audit environments

• Experience in shared service or global finance operations

Key Skills & Competencies

• Strong investigation and problemsolving skills

• Clear written documentation and communication

• Ability to apply policies consistently and confidently

• Professional judgment in financial and customerfacing scenarios

• Time management and ability to meet SLAs

• Process improvement mindset with the ability to identify gaps inefficiencies and recurring error patterns

• Ability to lead and contribute to enhancement initiatives from problem identification through solution implementation

• Strong rootcause analysis skills to prevent repeat billing and quality issues

• Ability to balance regular operational workload with enhancement projects and escalation handling

Important:

This role requires strong judgment process discipline and comfort working in a controlled financial environment where accuracy documentation and compliance are critical.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here