Associate, Order to Invoice with Spanish

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

JoinBIC World acommunity of brandsdedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed togrowing our iconic and innovative brandsby reimagining everyday essentials in new sustainable and responsible ways.

Our culture encourages aroll up your sleeves and get the job donemindset ensuring self-starters problem solvers and innovative thinkers can truly thrive. At BIC World you are empowered to take ownership of your career and use your unique perspective to make a meaningful global impact on our mission.

The position ofAssociateOrder to Invoiceis part of theOrder to Cash(OTC)LineofBIC :

Managesalesordersaccurately and on timein line withStandardOperatingProcedures (SOP) and Service Level Agreement (SLA)

Communicate effectivelywith internal and externalstakeholdersaboutincoming orders priceinquiries supplyinquiries delivery management order status follow-up

Resolveanyissues related to order executionfromsalesorder receipt till billing

The role requireshigh levelsof Customer support and interactionwith multiple markets.

Key accountabilities:

Manage sales orders received by BIC via agreed channels (email EDI SFA RPA customer portals...) accurately on-time and in line with internal procedures and with agreed service level targets
Manage requests related to sales orders execution with appropriate follow-through in line with internal procedures and agreed service level targets
Manage tickets related to the above in line with SNOW policies
Ensure proper execution of billing procedures and controls
Front-office for customer contact: telephone e-mail chat contact with customers
Contact customers on appropriate communication channel (phone e-mail chat ) as needed
Independent to establish and maintain Internal and External stakeholders relationships
Train and support Junior Associates in performance and deliverables
Deliver and ensure capturing in a timely manner of all types of orders in terms of quality error rate and feedback of service execution
Contribute to the implementation of new processes and to continuous improvement initiatives in his area of expertise
Contribute to Internal and External Audit and to SOX compliance
Upon request to be able to perform Customer Care team responsibilities
Participates in process improvement and automation initiatives impacting broader teams
Maintain up to date customer specific knowledge

Knowledgeskills and experience:

high school degree (University education is desired)

1-2yearsof experience in a Shared Services environment for a global company isrequiredor being in Junior role forat least 1 year

Advanced English and Spanish

Exposure to ERPs;JDEisaplus
Knowledge of order-to-cash process and financial principles preferred
Proficiencyin MS Office (especially Excel); ERPexperience preferred
Strong communication skills: clear and professional interaction with internal teams and customers

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products make better decisions and better serve our customers. We do not discriminate based upon race religion color national origin gender sexual orientation veteran status disability status or similar characteristics. All employment is decided based on qualifications merit and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice all resumes submitted by search firms to any team member at BIC via email or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.

Required Experience:

The position ofAssociateOrder to Invoiceis part of theOrder to Cash(OTC)LineofBIC :

Managesalesordersaccurately and on timein line withStandardOperatingProcedures (SOP) and Service Level Agreement (SLA)

Communicate effectivelywith internal and externalstakeholdersaboutincoming orders priceinquiries supplyinquiries delivery management order status follow-up

Resolveanyissues related to order executionfromsalesorder receipt till billing

The role requireshigh levelsof Customer support and interactionwith multiple markets.

Key accountabilities:

Manage sales orders received by BIC via agreed channels (email EDI SFA RPA customer portals...) accurately on-time and in line with internal procedures and with agreed service level targets
Manage requests related to sales orders execution with appropriate follow-through in line with internal procedures and agreed service level targets
Manage tickets related to the above in line with SNOW policies
Ensure proper execution of billing procedures and controls
Front-office for customer contact: telephone e-mail chat contact with customers
Contact customers on appropriate communication channel (phone e-mail chat ) as needed
Independent to establish and maintain Internal and External stakeholders relationships
Train and support Junior Associates in performance and deliverables
Deliver and ensure capturing in a timely manner of all types of orders in terms of quality error rate and feedback of service execution
Contribute to the implementation of new processes and to continuous improvement initiatives in his area of expertise
Contribute to Internal and External Audit and to SOX compliance
Upon request to be able to perform Customer Care team responsibilities
Participates in process improvement and automation initiatives impacting broader teams
Maintain up to date customer specific knowledge

Knowledgeskills and experience:

high school degree (University education is desired)

1-2yearsof experience in a Shared Services environment for a global company isrequiredor being in Junior role forat least 1 year

Advanced English and Spanish

Exposure to ERPs;JDEisaplus
Knowledge of order-to-cash process and financial principles preferred
Proficiencyin MS Office (especially Excel); ERPexperience preferred
Strong communication skills: clear and professional interaction with internal teams and customers

Required Experience: