Customer Support Specialist with English (ITAD)

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

About us:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwideIT sales channel bringing products and services from technology manufacturers and cloudproviders to business-to-business technology experts. Our market reach diverse solutions andservices portfolio and digital platform Ingram Micro Xvantage set us apart.

About the position:
The ITAD (IT asset disposition) part of the company provides services to support the life cycle of a product - logistics control and tracking refurbishment and repair data destruction and recycling.

As an ITAD Customer Support & Onboarding Representative you will be:

• Logging and coordinating the execution of requests for ITAD services

• Making reports on the customers based on the products they have taken and their status

• Responsible for new customer system onboarding

• Performing document review and completion validation through communication with other internal departments

• Handling communication on behalf of supported external and internal partners

• Creating new customer profiles in the system and updating existing ones

• Ensuringaccuratesystemconfigurationbasedoncustomerrequirementsandbusinessprocesses

• Working Mon-Fri - 10:00-19:00 on a hybrid model

About you:
We are looking for someone who has:

• Very good knowledge of English (B2-C1)

• Desire to work in an international company

• Previous experience of working with people

• Customer Support experience (not a must but an advantage)

• Knowledge of MS Excel (an advantage)

About our offer:

• Competitive salary & Bonus system

• Additional health insurance & life insurance

• Food vouchers & Transport Allowance

• Well-being Program & Multisport card

• Referral and baby bonus

• Paid holiday days increasing in time

• Many trainings language courses and free access to an online learning platform

• Great career growth and development opportunities

• Hybrid work model

... And also:

• Impressive parties

• Lots of social events

• A unique open-minded culture

• Trending TikTok and Instagram accounts

• Inspiring leaders

What are you waiting for Apply now!

*Please note that upon the extension and acceptance of a potential job offer background checks including employment and education verification will be conducted by an external partner of Ingram Micro.

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