Engineering Operations Lead
Share
Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us:
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Are you passionate about ensuring stable secure and highperforming enterprise mobility platforms Were looking for a Lead Engineering Operations Enterprise Mobility professional to join our team.
We are seeking a seasoned Engineering Operations professional to support and enhance largescale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune VMware Workspace ONE Ivanti Endpoint Manager Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE Samsung Knox Mobile Enrolment KME Android Zero Touch Enrolment ZTE). You will own operational governance and service performance lead major incidents and escalations drive release readiness and partner with engineering cyber security vendors and stakeholders to strengthen stability security and compliance while delivering continuous improvement.
Location: Melbourne Sydney
Salary:129311- 142018 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes.
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
Preferred:
ADDITIONAL
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Are you passionate about ensuring stable secure and highperforming enterprise mobility platforms Were looking for a Lead Engineering Operations Enterprise Mobility professional to join our team.
We are seeking a seasoned Engineering Operations professional to support and enhance largescale Unified Endpoint Management (UEM) & Enterprise Mobility Management (EMM) solutions/platforms (e.g. Microsoft Intune VMware Workspace ONE Ivanti Endpoint Manager Ivanti Neurons) and device enrolment programs (e.g. Apple Automated Device Enrolment ADE Samsung Knox Mobile Enrolment KME Android Zero Touch Enrolment ZTE). You will own operational governance and service performance lead major incidents and escalations drive release readiness and partner with engineering cyber security vendors and stakeholders to strengthen stability security and compliance while delivering continuous improvement.
Location: Melbourne Sydney
Salary:129311- 142018 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes.
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
- Mobility Operations Change & Release Governance: Own ITILaligned change control impact assessments and release readiness for golives.
- Incident Escalation & Problem Management: Lead highpriority incidents (incl. missioncritical/emergency services) coordinate vendor escalations and drive rootcause analysis/problem management.
- Security Risk & Vulnerability Management: Partner with Cyber Security on vulnerability remediation and Mobile Threat Defence (MTD) response; manage audits and fleet posture/security event reporting.
- Platform Engineering & Lifecycle Management: Lead platform uplift and optimisation initiatives across UEM/EMM services to improve reliability scale and user experience. Govern OS/app testing and compatibility; oversee integrations (identity certificates directories network access).
- Device Provisioning Automation & Scale: Implement zerotouch enrolment (Apple Business Manager Android zerotouch Samsung Knox Mobile Enrolment) and Drive automations to streamline operations.
- Leadership & Stakeholder Engagement: Provide technical leadership mentoring and guidance to uplift operational capability and on-call effectiveness. Manage vendor performance with clear expectations accountability and measurable outcomes.
- Bachelors or masters degree in computer science Information Technology or a related field
- Over 12 years of experiencein Enterprise Mobility Management Platform Operations or Engineering Operations within large-scale regulated environments (e.g. Telco Enterprise Government).
- Strong experience with UEM/EMM platforms such as Microsoft Intune VMware Workspace ONE and Ivanti Neurons includingenrolmentecosystems (ADE KME ZTE).
- Excellent stakeholder communication skills including executive-level incident and risk updates.
Preferred:
- Prior working experience in Engineering Operations within large-scale regulated environments (e.g. Telco Enterprise Government)
- Australian Citizenship or Permanent Residency preferred.
- Excellent communication and interpersonal skills enabling effective collaboration with stakeholders at all levels.
- Analytical ProblemSolving: Structured RCA pattern recognition across incidents/changes/requests and strong data literacy.
- Decisive Under Pressure: Clear prioritisation and sound decisionmaking in timecritical scenarios.
- Experience leading continuous improvement initiatives mentoring teams and driving vendor outcomes.
- Incident & Escalation Management: Calm accountable leadership across platforms vendors and stakeholders.
- Process Quality & Governance: ITIL discipline rigorous QA across change/release/operations and a continuousimprovement mindset.
- Collaboration & Stakeholder Engagement: Effective crossfunctional partnering; communicates clearly with technical and nontechnical audiences; strong customer empathy.
- Leadership & People Development: Provides technical leadership; mentors and coaches; holds vendors to clear expectations and outcomes.
ADDITIONAL
- Excellent customer-facing skills
- Excellent written and verbal communication skills
- Strong attention to detail and outstanding analytical and problem-solving skills.
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
