Program Support Analyst CX & Insights

About Us:

With nearly 40 years of innovation Micromine is a global leader in mining software solutions. Our products are trusted by the worlds leading Mining Companies across more than 90 countries empowering mining operations with real-time data enhanced safety and operational efficiency.

What We Offer

An established multinational business growing fast with great benefits:

• High growth company providing growth opportunities for our people
• Work from home (WFH) and flexibility options to balance work and home life
• 12 weeks paid parental leave primary and secondary carers
• Free gym membership
• Employee Assistance Program for you and your family
• Social Connection and Responsibility Program
• Discounted private health insurance
• Novated leasing
• The opportunity to work across both the Mining and Technology sectors
• An engaging team culture and a modern office inPerth

About the Opportunity

An exciting and unique opportunity the Program Support Analyst will support the design and deployment of customer surveys to capture meaningful feedback . Working across two functions within Microminewith a 50/50 allocation of time to eachfunction:Voice of the Customer and Project role combines data customer insights and project support requiring someone who can work with data and engage with teams to deliver outcomes

This is your chance to:

• Developmaintainand improvedashboards and reporting outputs aligned to agreedbusiness requirements
• Validate data accuracy investigate anomalies and coordinate resolution of reporting discrepancies
• Produce regular reporting on customer feedback and project outcomes to support business decision-making
• Respond to internal queries relating to reporting outputs and dashboards
• Review customer feedback andproject outcome data engaging relevant stakeholders to support follow-up actions
• Proactivelyidentifytrends and opportunities fromreporting andVoCinsights
• Support day-to-day administration and adoption of CX and project delivery platforms
• Document and maintain BAU processes related to reporting and feedback
• Assistregional delivery teams in the use and update of the project delivery platform including task management resourceallocationand timesheet management.
• Identifyand escalate delivery data issues requiring remediation or further investigation
• Assistin training staff and supporting ongoing education aligned to internal delivery frameworksand system standards

About You

o succeed in this role you will have 1-3 years experience in either insights reporting analytics customer experience marketing service delivery operations or project support. Strong communication skills with the ability to engage stakeholders across different teams clarify requirements and respond to queries will be key to your success:

• Relevant qualification in business marketing analytics or a related field (desirable)
• Exposure to Voice of the Customer (VoC) or customer feedback programs (desirable)
• Experience working with dashboards and reporting outputs (desirable)
• Experience with survey/CX platforms (e.g. Forsta Qualtrics Medallia) (highly regarded)
• Exposure to project management methodologies PMO functions or project administration (highly regarded)
• Experience working with distributed stakeholders and using collaboration tools to support communication and coordination

Next Steps

If you are excited about driving business growth and shaping the future of mining technology we would love to hear from you. Apply now or visit learn more.