Sales TL (French)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Overview

The Team Leader is responsible for supervising a group of Sales Teammates.Their mission is to foster a high-performance culture manage daily floor operations and provide the necessary coaching to meet or exceed departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Core Responsibilities

• Performance Management:Monitor real-time dashboards to ensure the team meets key targets like Average Handle Time (AHT) Customer Satisfaction (CSAT)Conversion Rates and Quality Scores. This role emphasizes managing outbound sales operations.
• Coaching & Development:Conduct regular 1-on-1 sessions and side-by-side monitoring to provide actionable feedback and career development for agents.
• Operational Oversight:Manage daily floor activities including schedule adherence break management and handling sup calls (escalated customer issues).
• Data Analysis:Generate and analyze daily/weekly performance reports to identify trends knowledge gaps or process inefficiencies.
• Process Improvement:Collaborate with Quality Assurance (QA) and Training teams to refine scripts workflows and Standard Operating Procedures (SOPs).
• Conflict Resolution:Act as a mediator for internal team conflicts and maintain a positive motivating work environment.

Key Skills & Qualifications

• Language Proficiency:Proficient in theFrench language(C1 level) and the English language (minimum B2 level).
• Experience:At least one year of relevant Team Leader experience managing a minimum of10 to 15 Teammates.Typically requires 2 years of experience in a frontline role with a track record of top-tier performance.Previous experience working on phone email and live chat customer support roles is necessary.
• Leadership Presence:Proven ability to inspire motivate and lead a diverse team toward collective goals.
• Technical Expertise:Advanced knowledge of CRM platforms (Salesforce Zendesk) telephony systems (Avaya Five9) and workforce management tools.
• Analytical Thinking:Proficiency in interpreting data and using metrics to drive strategic decisions.
• Advanced Communication:Strong presentation skills and the ability to deliver constructive feedback effectively.

Soft Skills & Core Traits

• Accountability:Takes ownership of the teams successes and failures.
• Emotional Intelligence (EQ):Ability to manage high-pressure situations and maintain professional relationships across levels.
• Time Management:Skilled at balancing administrative tasks with active floor coaching.
• Flexibility:Availability to work varying shifts to support the team across different time zones or peak hours.
• KPI Driven:Success is measured by Team Retention Overall Quality Score and SLA Achievement.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL