Team Lead Wholesale KYC Operations

Job Description

J.P. Morgan is a global leader in financial services providing strategic advice and products to the worlds most prominent corporations governments wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs.

Job Description

As a Team Lead Wholesale KYC Operations within our Client Onboarding and KYC team you will lead a team of 5 KYC analysts responsible for executing KYC activities and reviewing client documentation to support renewals remediations and amendments for existing customers. You will partner closely with Legal Compliance Internal Controls Technology Client Services and regional/global onboarding teams to ensure files meet applicable regulatory requirements and internal standards.

This role offers the opportunity to deepen your expertise in AML/KYC frameworks drive strong operational discipline and controls and contribute directly to protecting the firms reputation and risk posturewhile developing talent and building a high-performing team culture.

Job responsibilities

• Lead and develop a team: manage capacity/pipeline set priorities coach performance and support delivery against SLAs and quality targets.
• Perform and/or oversee KYC tasks and client documentation analysis to support approval of renewals remediations and amendments applying requirements across relevant jurisdictions and internal procedures.
• Ensure the team executes work in line with AML/KYC policies and standards (local and global) maintaining consistent application and escalation where required.
• Act as a point of contact to address business questions and provide guidance on onboarding/KYC requirements case status and expected timelines.
• Drive strong quality control: ensure records are complete accurate and compliant with applicable rules; identify themes/root causes and implement corrective actions.
• Maintain and improve Standard Operating Procedures (SOPs) to reflect current processes controls and system updates.
• Partner with stakeholders (Legal Compliance Internal Controls Technology Client Services and regional/global teams) to resolve issues unblock cases and improve end-to-end execution.
• Track and follow up on pending client documentation liaising with internal Lines of Business to progress outstanding items.
• Participate in and/or lead special projects (process improvements remediation initiatives tooling enhancements training plans) as requested.

• Lead and develop a team: manage capacity/pipeline set priorities coach performance and support delivery against SLAs and quality targets.

Required Qualifications Skills and Capabilities

• University degree
• Fluent English (written and verbal) daily formal communication in English is required.
• Minimum 4 years of relevant experience in KYC/AML client onboarding or a related controls/operations function within financial services.
• People management experience with demonstrated ability to lead a high-performing team (performance management coaching prioritization).
• Talent development capability: proven experience training mentoring and growing analysts.
• Demonstrated ability to thrive under tight deadlines in a high-volume high-control environment.
• Strong attention to detail risk mindset and escalation judgment.
• High adaptability to change in priorities process and regulation.

Employer Description

J.P. Morgan is a global leader in financial services providing strategic advice and products to the worlds most prominent corporations governments wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

Organization Description

J.P. Morgans Commercial & Investment Bank is a global leader across banking markets securities services and payments. Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world.