Administrative Assistant Tampa International Airport

Enterprise Mobility has an immediate opening for a full-time Administrative Assistantposition.

The Administrative Assistantwill provide a high level of customer service to both internal and external customers primarily via the phone in addition to administrative support. This person will fill a leadership role in facilitating the phone call process including handling and resolving escalated customer comments and complaints pleasantly while working over the phone with customers. They will create and maintain a friendly efficient environment for all customers and employees. They will also assist in administrative task completion.

This position will be based out of our airport administrative office located at: 5405 Airport Service RD Tampa Fl 33607

This is a full-time position that offers $18.00/hrand provides full benefits such as medical dental vision 401k paid time off and other company paid benefits.

Apart from religious observation must be able to work the following schedule: Friday- Tuesday 8:00AM-4:30PM

Enterprise Mobilityis a leading provider of mobility solutions owning andoperatingtheEnterprise Rent-A-CarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rentalcarsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

• Overdue Renter Report TPA/PIE update customers that are overdue daily via phone and/or email initiate conversion process and report failure to redeliver vehicle to police when necessary.
• Assist with working and closing incomplete rentals and returns for TPA/PIE.
• Pro-actively work and collect past due balances on Bad Debt Report for 42F1 42F5 42F6.
• Van Addendum Processing Copy scan and file all van addendums for all brands and send to risk management daily. Assist with auditing addendums when necessary with Risk Management.
• Entering filing and maintaining inventory of Precut rental agreements.
• Daily collection of Rental Agreement and miscellaneous paperwork- bundle contracts and paperwork to be sent to xerox sort paperwork for admin copy and file all precuts and van addendums as needed.
• Order organize deliver and facilitate returns of uniforms for both TPA and PIE.
• Weekly completion of reporting and auditing on GPS and Travel Tab inventory
• Reclassification of Customer Satisfaction Report daily.
• Maintain inventory and stock zipkord products throughout TPA facility.
• Weekly reporting to be sent to management including but not limited to: DX/NX Report Unaccounted Accident Completion Report DGPs Lost and Found Processing DKT reports Daily Game Plan Reports Bad Debt Report etc.
• Other reporting responsibilities include Rental Tickets Rate Reporting Greenlight Integrity Sales Report Fuel Reporting DKT Report Unaccounted.
• Handling of RSA Alerts FBOs QSPs Rewrite Renewals and Customer Emails for both TPA/PIE.
• Main Point of Contact for Supplies Orders.
• Management and response to customer messages through the new messaging center for both TPA and PIE

Equal Opportunity Employer/Disability/Veterans

• Must have a high school diploma/GED
• Must have a minimum of 1 year of customer service or sales experience in retail guest services or administrative support
• Beginner level or above proficiency with Microsoft Office software including: Outlook Word Excel and PowerPoint
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Apart from religious observation must be able to work the following shift/schedules: Friday- Tuesday 8:00AM-4:30PM