Technical Communications Specialist II

Position Title: Technical Communications Specialist II

Location: Rochester NY 14626 (Hybrid)

Duration: 12 months (Potential Extension)

Shift: 1^st (8:00AM-4:00PM)

Pay rate: $34/hr

Description:

• Work model: Hybrid 2 days in office and 3 days from home.

The Position:

• Produces technical publications and communications to support the safe and effective use and servicing of Client Products.
• Projects may include technical manuals online content product labeling and instructions for use communications and presentations delivered in various formats.
• Gathers and organizes technical information from various sources.
• Develops writes edits manages review/approval and proofreads complex materials for internal and external customers.
• Reviews and analyzes publication/labeling effectiveness and efficiency including verification/validation.
• Follows established change control procedures.
• Ensures publications adhere to established standards of style and format and meet regulatory requirements.
• Reviews published materials and recommended revisions or changes in scope format and content.
• Adheres to project timelines and communicates/escalates potential impacts to project schedules.
• Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
• Participates in special projects as assigned.
• Perform other work-related duties as assigned.

The Key

Stakeholders

• Internal: Technical Subject Matter Experts in Research & Development Technical Support Regulatory Affairs Quality and Compliance Product Management/Marketing Post Market Risk Management (PMRM) Information Technology (IT) External: Illustrators Translation Vendors Print/Media Vendors External Manufacturers (OEMs) Parameter Description

The Individual

Required Skills:

• A minimum of an associates degree in Technical Writing Communications Medical Technology Biology or Engineering with technical writing experience or equivalent is required.
• A minimum of 3 years of relevant work experience is required.
• The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering Research & Development Regulatory Quality Customer Support IT professionals and upper levels of management.
• Must be proven team player self-motivated able to prioritize workload with minimal supervision manage multiple projects simultaneously and work under tight deadlines.
• Excellent written and verbal communications skills and strong computer skills are required.
• Experience in HTML XML DITA FrameMaker Microsoft Office and the creation of online documentation using topic-based authoring.

Preferred Skills:

• A bachelors degree is preferred. Experience working in a regulated environment Experience with content management systems CSS and system design Knowledge of animation tools and Java scripting Experience working with translated publications Knowledge of client products will be a significant advantage Experience in website design/authoring tools

The Work:

• Environment Traditional office workspace or remotely

The Physical Demands:

• Sitting
• Repetitive movements of hand(s)
• Fingering (Picking pinching typing or otherwise working primarily with fingers rather than with whole hand or arm)
• Computer