Servicenow Business Analyst

Location : Tampa FL - Onsite

Servicenow Business Analyst

Job Summary

We are looking for a detail-oriented and proactive ServiceNow Business Analyst to act as a liaison between business stakeholders and the ServiceNow development team. The ideal candidate will gather requirements analyze business processes and help design and implement effective ServiceNow solutions that align with organizational goals and improve IT service management.

Key Responsibilities

Collaborate with business users and stakeholders to gather analyze and document detailed service requirements related to ServiceNow applications.

Analyze current business processes identify gaps and recommend improvements to enhance ServiceNow capabilities.

Translate business requirements into functional specifications and workflows for the ServiceNow platform.

Work closely with ServiceNow developers and technical teams to ensure solutions meet business needs.

Participate in solution design sessions and provide insights to optimize workflows automations and integrations within ServiceNow.

Facilitate user acceptance testing (UAT) and support deployment activities.

Develop training materials and conduct sessions to ensure smooth adoption of ServiceNow enhancements.

Maintain and update existing ServiceNow processes and documentation.

Keep abreast of the latest ServiceNow features and best practices to suggest continuous improvement opportunities.

Assist in creating reports and dashboards to provide business insights.

Required Skills and Qualifications

Bachelors degree in Business Administration Information Technology or a related field.

Proven experience as a Business Analyst preferably with ServiceNow implementations or management.

Strong understanding of IT Service Management (ITSM) processes such as Incident Problem Change Request Management.

Experience gathering and documenting business requirements and translating them into functional specifications.

Familiarity with ServiceNow modules like Incident Change Problem CMDB Service Catalog and Knowledge Management.

Excellent communication interpersonal and stakeholder management skills.

Ability to work collaboratively with cross-functional teams.

Strong analytical and problem-solving skills.

Experience with process mapping and workflow design tools.