End User Support Specialist

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Technical Skills

Foundational troubleshooting skills for hardware software and operating system issues in a Windows environment
Working knowledge of desktop and laptop hardware peripherals and basic workstation setup
Experience using ticketing systems to document track and resolve incidents and service requests (ServiceNow preferred)
Ability to provide remote desktop support using approved tools (e.g. Bomgar or similar)
Basic familiarity with Active Directory functions such as password resets and account lookups
Introductory exposure to device management tools (e.g. Intune SCCM) preferred

Customer Service & Communication

Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
Ability to interact effectively with users at all levels of the organization
Clear and accurate written communication for ticket updates documentation and status notes
Ability to remain calm professional and solutionfocused in highpressure or timesensitive situations

Experience

Up to 2 years of experience in an IT desktop or end user support role preferred.

Technical Skills Foundational troubleshooting skills for hardware software and operating system issues in a Windows environment Working knowledge of desktop and laptop hardware peripherals and basic workstation setup Experience using ticketing systems to document track and resolve incidents and ser...