GDOT IT Senior Support Specialist 3
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The IT Senior Support Specialist provides ongoing management information system user support through phone or on-site visits. This role involves troubleshooting end-user problems analyzing and designing software modifications and potentially developing and conducting training programs. The specialist owns assigned tasks and may lead or train staff.
The IT Senior Support Specialist provides ongoing management information system user support through phone or on-site visits. This role involves troubleshooting end-user problems analyzing and designing software modifications and potentially developing and conducting training programs. The specialist owns assigned tasks and may lead or train staff.
Location:Atlanta Georgia United States
Responsibilities:
- Provide management information system user support via phone or on-site visits.
- Troubleshoot end-user problems.
- Analyze and design software modifications to meet user needs.
- Develop and conduct training programs for software/hardware users (potentially).
- Own assigned tasks.
- Serve as a lead or train staff (potentially).
- Provide management information system user support via phone or on-site visits.
- Troubleshoot end-user problems.
- Analyze and design software modifications to meet user needs.
- Develop and conduct training programs for software/hardware users (potentially).
- Own assigned tasks.
- Serve as a lead or train staff (potentially).
Required Skills & Certifications:
- High school diploma or GED.
- Two years of education or experience in information security privacy system/network administration and support or application development.
- Training and experience necessary to independently provide technical support to computer users.
- Minimum 5 years of experience providing both front and back-end technical support for 3rd party application products including deployment/implementation application modification and application error debugging.
- Demonstrable skill and hands-on experience in diagnosing and resolving application issues application deployment application configuration scripting performing data analysis writing SQL and stored procedures.
- Advanced technical skills and knowledge.
- Java or Other programming languages
- JavaScript
- Groovy Script
- XML
- SQL
- PL SQL
- Oracle databases
- High school diploma or GED.
- Two years of education or experience in information security privacy system/network administration and support or application development.
- Training and experience necessary to independently provide technical support to computer users.
- Minimum 5 years of experience providing both front and back-end technical support for 3rd party application products including deployment/implementation application modification and application error debugging.
- Demonstrable skill and hands-on experience in diagnosing and resolving application issues application deployment application configuration scripting performing data analysis writing SQL and stored procedures.
- Advanced technical skills and knowledge.
- Java or Other programming languages
- JavaScript
- Groovy Script
- XML
- SQL
- PL SQL
- Oracle databases
Preferred Skills & Certifications:
- Experience working with Java-based 3rd party web applications.
- Experience providing support for Agile Assets/Trimble Asset Management system.
- Experience working with Java-based 3rd party web applications.
- Experience providing support for Agile Assets/Trimble Asset Management system.
Special Considerations:
- This is a senior technical support specialist position requiring advanced technical skills and knowledge.
- This is a senior technical support specialist position requiring advanced technical skills and knowledge.
Scheduling:
- Regular 8 am to 5 pm EST.
- Regular 8 am to 5 pm EST.
