GDOT IT Senior Support Specialist 3

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

For over 16 years Trilyon has been a leader in global workforce solutions specializing in Cloud Technology AI/ML Software Development Technical Writing and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering IT and emerging technologies. For additional information or to view all of our job opportunities please visit our website

We are seeking a Senior Technical Support Specialist to join our team. This role will involve providing advanced system and user support for third-party enterprise applications including troubleshooting deployment configuration and ongoing maintenance. The ideal candidate will have experience in application support database management and scripting along with a passion for delivering reliable technical solutions and enhancing user experience.

Job Title: Senior Technical Support Specialist

Location: Atlanta GA (Hybrid 1 day onsite per week; local candidates only)

Duration: 1 Year Contract

Job Description:

Under broad supervision the selected candidate will provide comprehensive technical support for third-party enterprise systems. This includes troubleshooting end-user issues supporting system implementations and ensuring smooth application performance across the organization. The role may also involve training users and mentoring junior staff.

Required Qualifications:

High school diploma or GED with at least 2 years of relevant education or experience in IT support system/network administration or application development
Minimum 7 years of experience providing front-end and back-end support for third-party software applications
5 years of experience with JavaScript and Groovy scripting
Strong experience diagnosing and resolving application issues including deployment and configuration
Hands-on experience with SQL PL/SQL and database development (Oracle and MS SQL)
Experience writing SQL queries and stored procedures for data analysis
Familiarity with XML and application integration concepts
Experience working with Java-based web applications or other programming languages
Strong analytical troubleshooting and problem-solving skills

Highly Desired Skills:

5 years of experience supporting Agile Assets / Trimble Asset Management systems
Experience with Oracle PL/SQL and T-SQL development
Experience in Agile environments
Ability to lead tasks independently and mentor junior team members

Key Responsibilities:

Provide front-end and back-end technical support for third-party enterprise applications
Troubleshoot and resolve application issues including debugging and performance tuning
Support application deployment configuration and enhancements
Analyze user requirements and design appropriate software modifications
Write and maintain SQL queries and stored procedures for data analysis and troubleshooting
Work with scripting languages such as JavaScript and Groovy for automation and customization
Support and maintain Oracle and MS SQL databases
Develop and deliver user training for software and systems
Collaborate with cross-functional teams to ensure system reliability and performance
Participate in Agile environments and support continuous improvement initiatives

Why Join Us

Trilyon Inc. offers a comprehensive benefits package.
Opportunities for growth and professional development.
Collaborative and inclusive company culture

Equal Employment Opportunity (EEO) Statement:

Trilyon Inc. is an Equal Opportunity Employer committed to diversity equity and inclusion. We do not discriminate based on race color religion gender gender identity sexual orientation national origin age disability veteran status or any other protected status under applicable laws. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Anjali Sharma (Technical Recruiter)
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