Collections Specialist

About the Role

We are seeking a highly organized and detail-oriented Collections Specialist to join our dynamic this role you will be responsible for managing delinquent accounts driving timely collections and maintaining strong client relationships. The ideal candidate is a proactive communicator who can work independently handle sensitive financial conversations with professionalism and contribute to maintaining a healthy accounts receivable portfolio.

Key Responsibilities

• Daily Collections Management: Monitor and prioritize past-due accounts maintain accurate collection notes and ensure timely follow-up actions.
• Account Oversight: Communicate with clients regarding overdue balances and coordinate the placement of accounts with third-party collection agencies when needed.
• Agency Coordination: Serve as the primary liaison with external collection agencies ensuring alignment and reconciliation of outstanding accounts.
• Relationship Management: Partner with internal teams to identify slow-paying customers and proactively engage clients to maintain positive relationships.
• Risk Identification: Detect at-risk accounts early and implement appropriate actions to prevent escalation.

Daily & Monthly Duties

• Conduct collections outreach via phone email and written correspondence in a professional and results-driven manner
• Reconcile accounts and maintain accurate accounts receivable records
• Review aging reports regularly to track and address outstanding balances
• Support cash application processes including backup to posting ACH credit card and deposit transactions
• Collaborate with Billing and Service teams to resolve discrepancies and improve account performance

Qualifications

• Experience: 2 5 years of experience in collections accounts receivable or a related role
• Education: High school diploma or equivalent required; additional coursework or certifications in accounting or finance preferred
• Financial Knowledge: Strong understanding of basic accounting principles and bookkeeping practices
• Technical Skills: Proficiency in Microsoft Office (Excel Word Outlook)
• Communication: Excellent written and verbal communication skills with the ability to handle sensitive situations tactfully
• Organization: Strong attention to detail with exceptional time management skills
• Problem-Solving: Ability to analyze account issues and implement effective solutions

Our Employees Enjoy the Following Benefits:

• Health dental and vision insurance with HSA options
• Life short-term & long-term disability insurance
• 401(k) with company match yearly bonuses
• PTO paid holidays and company events

Employment Type: Full Time - in office

Years Experience: 2 - 5 years

Salary: $70000 - $80000 Annual

Bonus: Yes