GDOT IT Senior Support Specialist 3

Job Title: IT Senior Support Specialist - Hybrid

Duration (Contract): 13 14 Months

Client Location: Atlanta GA 30308

Location Preference: Hybrid

Job Description:
As a IT Senior Support Specialist you will provide advanced technical support for enterprise applications and systems acting as a senior escalation point for complex issues while supporting end users through on-site and remote assistance. You will troubleshoot analyze and resolve application and system problems contribute to application enhancements and support deployments and training activities in a dynamic customer-focused environment.

Key Responsibilities:

• Provide senior-level technical support to end users via phone and on-site assistance.
• Diagnose troubleshoot and resolve complex application and system issues.
• Support deployment configuration modification and maintenance of third-party applications.
• Analyze user requirements and assist with designing software or configuration changes.
• Perform data analysis and support issue resolution using SQL and scripting techniques.
• Serve as a lead resource for assigned tasks and mentor or train other support staff.
• Support application deployments upgrades and error debugging activities.
• Participate in Agile-support activities and manage assigned tasks independently.

Required Skills Experiences Education and Competencies:

• High school diploma or GED plus education or experience in IT support or system administration.
• Minimum 5 years of experience providing front-end and back-end support for third-party applications.
• Hands-on experience diagnosing and resolving application deployment configuration and runtime issues.
• Experience supporting Java-based web applications and related technologies.
• Strong experience with SQL PL/SQL and Oracle databases for analysis and troubleshooting.
• Proficiency with programming or scripting languages such as Java JavaScript or Groovy.
• Experience working with XML-based configurations and integrations.
• Strong analytical problem-solving and debugging skills.
• Excellent verbal and written communication skills with a customer-service mindset.
• Ability to work independently own tasks and operate effectively as a senior technical resource.

The hourly range for roles of this nature are $40.00 to $60.00/hr. Rates are heavily dependent on skills experience location and industry.

cyberThink is an Equal Opportunity Employer.