Admitting-Discharge Manager

Overview

We are seeking an experienced Admitting-Discharge Manager to oversee Patient Access Services (PAS) including Admitting Discharge Referrals Authorizations and Scheduling. This role is responsible for leading teams improving processes ensuring compliance and driving high-quality patient access operations in a hospital setting.

Key Responsibilities

• Oversee daily operations of Admitting Discharge Referrals Authorizations and Scheduling
• Manage and support Admitting/Discharge Supervisors and staff
• Resolve insurance billing and coding-related issues
• Address and resolve patient complaints professionally and efficiently
• Develop and monitor policies procedures and quality assurance practices
• Track and report on KPIs and operational performance metrics
• Serve as a liaison between departments to improve workflow and communication
• Lead strategic planning and process improvement initiatives

Requirements

Education & Experience

• Bachelors degree in Business Finance Accounting or related field
• 5 years of Admitting/Discharge supervisory experience in a hospital or physician office setting
• Experience with scheduling referrals and patient access operations
• Prior experience in a salaried (FLSA-exempt) leadership role

Systems

• Proficient with EPIC and UKG Kronos Workforce

Additional Requirements

• 1 year Emergency Department experience (Trauma Adult and/or Pediatrics)
• 1 year Main Admitting experience (hospital ASU or outpatient departments)
• Experience managing multiple schedules and teams
• Ability to work nights and weekends as needed

Key Skills

• Strong knowledge of:
  • Admitting and discharge workflows
  • Insurance verification authorizations and payer requirements
  • Medical terminology and basic coding principles
• Ability to:
  • Lead teams and manage performance
  • Resolve complex patient access and admitting issues
  • Deliver excellent customer service
  • Analyze data and improve operational efficiency
  • Communicate effectively across teams and departments

Work Environment

• Hospital-based office setting
• Extended periods of sitting and computer use
• Light lifting (up to 10 lbs)
• Fast-paced high-volume environment

Why Join Us

• Competitive compensation
• Leadership role with high impact
• Collaborative healthcare environment

Apply Today

If you have strong Admitting/Discharge leadership experience and EPIC expertise we encourage you to apply!