ONSITE-Dedicated Client Service Partner, DCSP, Miami-Dade County Public Schools Cigna Healthcare ONSITE

Be the face of exceptional client service. Were hiring an ONSITE - Dedicated Client Service Partner (DCSP) to support Miami-Dade County Public Schools helping employees confidently navigate their benefits. Youll serve as a trusted ONSITE partner by answering questions resolving issues and helping ensure a smooth positive experience with their benefits. Youll work closely with Client Managers and Client Service Executives to deliver engaging enrollment presentations support employee education and wellness initiatives and connect clients with the right resources to meet their needs.

Location: ONSITE: Miami-Dade County Public Schools

1501 Northeast 2nd Avenue Suite 335 - Miami Florida 33132

What youll do:

• Responsible for responding to customer inquiries solving problems and ensuring client satisfaction with products and services

• Partner with the Client Service Executive and/or Client Manager to ensure client needs are met and potential issues are proactively addressed

• Deliver onsite presentations for new hires active employees and retirees during open enrollment and benefits fairs to educate existing and prospective customers on plan offerings

• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.

• Handle refer or delegate complex questions issues and problems to appropriate Cigna resources

• Refer client service administrative eligibility claims billing and installation issues to the appropriate service partners

• Partner with Client Manager and Client Service Executive to proactively educate customers and recommend solutions related to procedural legislative and other changes.

• Maintain deep knowledge of products programs services and enrollment activities and effectively articulate and demonstrate Cignas capabilities and tools in the marketplace.

What youll need to do this job:

• High school diploma or GED required bachelors degree highly preferred

• 2 years of experience in health care / managed care business and/or knowledge of administrative operations required

• 1 years of experience in the Professional Insurance Industry required

• 1 years of leadership experience with demonstrated ability to lead discussions influence stakeholders or support team and client objectives required

• 1 years of experience delivering professional onsite presentations to client and employee audiences required

• Demonstrated proficiency in Microsoft Word Excel and Outlook with the ability to navigate multiple systems efficiently required

• Strong planning and organizational skills with the ability to manage multiple priorities and deadlines required

• Proven ability to build strong working relationships across matrix teams influence partners and effectively leverage shared resources to deliver results required.

• Previous account management and/or service representative experience highly preferred

• Bilingual in Spanish or Haitian/Creole (verbal and written) a plus

• Ability to work onsite Monday-Friday 8am-4:30pm EST and travel to various locations within the Miami-Dade County Public School System (no overnight travel) required

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.