Account Development Specialist

Work Schedule

Environmental Conditions

Job Description

Position Summary:
The Account Development Specialist (ADS) is responsible for re-engaging developing and growing a portfolio of existing but underpenetrated customer accounts through virtual selling channels. This role is focused on proactive prospecting customer outreach and business development to drive incremental revenue and strengthen customer relationships. The ADS works closely with Inside Sales Representatives (ISR) to deliver a seamless customer experience and accelerate growth across assigned addition to supporting a shared territory in partnership with an Inside Sales Representative the ADS also independently manages and grows a defined portion of the territory as their own book of business with direct responsibility for customer engagement and revenue growth.

Key Responsibilities:
Manage and grow a defined portfolio of low-frequency customer accounts

Independently manage and develop an assigned portion of the territory with direct responsibility for driving customer engagement account growth and incremental revenue

Partner with ISR to support shared territory growth coordinate account development activities and drive expansion across aligned accounts

Proactively prospect and engage customers via phone email videoconferencing and other virtual tools to identify account potential and drive revenue growth

Identify opportunities for account expansion and cross-selling based on customer profiles purchase history and business needs

Maintain accurate documentation of customer activity opportunities and next steps in CRM

Guide customers toward digital self-service tools and online purchasing where appropriate

Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management

Participate in regular coaching sessions and training to strengthen prospecting virtual selling and account development skills

REQUIREMENTS:
Bachelors degree required no prior experience required
Preferred fields of study: Sciences Biology Chemistry or related field
Prior sales lab experience or business development experience is an asset
Strong communication prospecting and virtual selling skills
Proficiency in Salesforce (or similar CRM) and Microsoft Office Suite
Ability to deliver excellent customer service
Strong organizational prioritization and time management skills
Collaborative team player with a customer-first mindset
Demonstrated aptitude for learning technical and scientific concepts
Ability to work both independently and collaboratively in a team environment
Travel occasionally for customer meetings and training (1020%)
Demonstrates the Thermo Fisher values (The Four Is): Integrity Intensity Innovation and Involvement