Clinic Administrative Assistant

Agency

Department

The A&M System strives to maintain a competitive high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans additional health and lifestyle programs and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits

NOTICE - All posted positions are subject to budget approval.

General Summary:

The Clinic Coordinator under general supervision provides advanced administrative coordination and operational support for WTAMUs Behavioral Health and Speech & Hearing Clinics in alignment with the goals of the Behavioral Health Workforce Initiative (BHWI). This position coordinates administrative and clinical support functions for interdisciplinary training clinics ensuring efficient operations effective collaboration across disciplines and consistent support for students faculty and community partners. The Clinic Coordinator is responsible for maintaining highly organized administrative systems coordinating clinic activities and schedules and supporting collaborative office functions across participating departments. The position reports to designated clinic and department leadership for direction and assigned duties. Some evening and weekend work outside of normal business hours may be required.

Responsibilities:

• Coordinates daily clinic support activities and administrative interactions including appointments scheduling and processing patients. Coordinates administrative services including ordering clinic supplies greeting patients collecting fees and ensuring receipt of monies answering telephones and confirming appointments. Assists in the coordination of daily workflow and the resolution of complex highly sensitive and confidential matters.
• Provide organizational planning and problem-solving skills. Researches and analyzes administrative requirements for specific programs or projects. Provides technical information regarding administrative procedures services or programs. Makes recommendations for process improvements administrative changes or new initiatives.
• Develops procedures for complex or specialized functions. Responds to inquiries and interprets rules regulations policies and procedures. May monitor compliance with policies and procedures.
• Maintains a variety of fiscal administrative and academic records. Verifies processes and reviews forms reports tables and other documents. Performs special analyses and project summaries.
• Coordinates meetings seminars and other special events. May coordinate travel arrangements and prepare itineraries. May deliver pick up or receive cash payments documents supplies or materials.
• Coordinates the maintenance of files records office supplies or equipment. Maintains office reference materials including online office materials.
• May hire train and supervise student workers and support staff.
• Maintains 100% compliance with timely completion of required System University and job-specific online training courses.
• This document represents the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties as assigned.

Necessary Qualifications:

• High school diploma or equivalent combination of education and experience.
• Five (5) years of related experience.
• Ability to multitask track workflows meet deadlines and work cooperatively with others for departmental and clinical operations and responsibilities.
• Excellent written communication analytical interpersonal and organizational skills.
• Ability to work in a high stress environment.
• Ability to work with sensitive information and maintain confidentiality.
• Knowledge of word processing spreadsheet and database applications.
• Ability to work independently once given a project.
• Ability to communicate with faculty students and patients in a friendly professional manner.
• Ability to occasionally work beyond normal office hours and/or work on weekends.

Preferred Qualifications:

• Bachelors degree
• Seven (7) years of related experience.
• Use of common social media platforms.
• Ability to navigate/operate electronic medical record (EMR) systems.
• Experience with insurance and payers for reimbursement preferred.
• Experience and understanding of therapy and/or behavioral health preferred but not essential.

Applicant Instructions:

Please include the following with your application:

• Cover letter
• Resume
• Three references

Please attach all documents in the attachment box at the bottom of the My Experience page before continuing through the application. Please use the Upload button to add each document individually. All revisions must be made prior to application submission. If you need assistance with uploading documents please contact WTAMU Human Resources at .

Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.

Equal Opportunity /Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.