Team Lead, IT Operations

Job Overview:

Were looking for a seasoned IT Operations Team Lead who can balance effective people leadership with hands on technical this role youll guide a team responsible for the reliability scalability and security of our hybrid infrastructurespanning on premise systems and cloud environmentswhile partnering closely with engineering security and product teams to support our SaaS platform.

This is a role for someone who thrives in a fast moving environment enjoys mentoring others and isnt afraid to dive deep into complex systems. Youll shape operational strategy champion best practices and ensure our infrastructure evolves to meet the needs of a growing customer base.

Job Responsibilities:

People Leadership

• Lead mentor and develop a highperforming IT Operations & Infrastructure team.
• Foster a culture of accountability collaboration and continuous improvement.
• Conduct regular 1:1s performance reviews and career development planning.
• Prioritize team workload manage escalations and ensure timely delivery of initiatives.
• Partner with crossfunctional leaders to align operational priorities with business goals.

Technical Leadership

• Oversee the design maintenance and optimization of hybrid infrastructure (onpremise and cloud).
• Serve as the technical escalation point for complex operational issues.
• Drive cloud adoption and modernization initiatives with a strong emphasis on AWS services.
• Ensure high availability performance and resilience of production systems supporting our SaaS platform.
• Drive incident response efforts and postincident reviews ensuring rootcause analysis and longterm remediation.
• Implement and enforce infrastructure standards automation and best practices.

Operational Excellence

• Manage infrastructure lifecycle including capacity planning patching monitoring and upgrades.
• Collaborate with Security to maintain compliance hardening and risk mitigation.
• Develop and maintain documentation runbooks and operational procedures.
• Identify opportunities for automation and process improvement across the environment.
• Support budgeting and vendor management for infrastructurerelated tools and services.

Job Requirements:

• Proven experience leading IT Operations Infrastructure or SRE teams.
• Have sound handson background in systems administration networking and cloud technologies.
• Experience managing hybrid environments with both onpremise and cloud infrastructure.
• Solid understanding of SaaS operational requirements including uptime scalability and security.
• Proficiency with automation tools (Terraform Ansible scripting languages CI/CD pipelines).
• Exceptional communication skills and the ability to translate technical concepts for nontechnical stakeholders.

Preferred Qualifications:

• Expertise with AWS services (EC2 VPC RDS IAM CloudWatch etc.).
• Experience with containerization and orchestration (Docker Kubernetes Rancher).
• Familiarity with ITIL practices or similar operational frameworks.
• Background in compliancedriven environments (SOC 2 ISO 27001 etc.).
• Experience with monitoring and observability platforms (Site24x7 Zabbix Grafana etc.).

What Success Looks Like:

• A motivated empowered team that consistently delivers highquality operational outcomes.
• A stable scalable and secure infrastructure that supports rapid product growth.
• Reduced operational toil through automation and process improvements.
• Clear communication and strong crossteam alignment on priorities and initiatives.

To learn more about our organization and the exciting work we do visit

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively inclusively and for greater positive impact regardless of our individual locations.

If you will be working remotely either occasionally or on a permanent basis you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on as part of their role. To maintain confidentiality and ensure a fair evaluation process the use of note-taking tools reference materials or AI-powered tools (including generative AI language models or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical accessibility or other reasons please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds ideas and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race color age religion sex (including pregnancy gender gender identity/expression or sexual orientation) national origin protected veteran status disability or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.