Resident Services Specialist

Open: April 9 2026Close: When FilledJob Title: Resident Services SpecialistDepartment: Tribal HousingReports To: DirectorHours: 40 Hrs/Wk Full TimeSalary: Based on Salary MatrixBenefits Requisition: *Salaries are market competitive. For accurate salary information call or email The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical dental vision life insurance a retirement/401(k) plan with profit sharing paid holidays and paid time off including birthday SUMMARY:The Puyallup Tribe of Indians (PTOI) Properties Resident Services Specialist is responsible for implementing Admissions and Occupancy policies for Puyallup Tribal Housing Department and all other applicable Codes Regulations and Policies and for providing training and counseling to residents. Inputs data into electronic data systems and prepares reports to DUTIES AND RESPONSIBILITIESMaintains a working knowledge of relevant Tribal Code regulations and guidebooks Housing Department policies and procedures leases homebuyer and HAP agreements and Tribal Ordinances that effect Landlord/Tenant in development and implementation of new policies and an on-site presence in community to enforce community policies rules and in planning development and organization of Community Tenant information on all housing programs and effective working relationships with residents Housing Department and Tribal staff following standard business resources to assist clients in receiving continuing training and education in Native American forward eligible applicants to Intake & Data Entry Specialist Screens applicants for admission and confirms eligibility at time of conduct intake on new applicants following policies and background checks. Prepares all leases homebuyer and Housing Assistance Plan (HAP) agreements for signature by the families landlords and housing officials as for Lease Renewals and determining orientation to the family explaining all provisions in the lease agreements and collection policies informing them of their rights and responsibilities as participants in the household compositions and any required monthly payments consistent with Housing Department security deposits and required monthly payments; provides proper documentation of received payments and mails out receipts as necessary. Ensures funds are received by accounting department. Responsible for working with utility companies to manage accounts and make timely move-in and move-out inspections and prepares inspection reports. Prepares all pre-entrance reviews and tenant screening requirements. Conducts routine residential inspections to ensure property is maintained in maintaining residential keys. Processes requests to re-issue including payment from tenant. Ensures tenants return keys during move-out process. Assists tenants when locked out of maintenance work orders for common areas are cleaned and maintained daily. Enters data in electronic data base system to keep and maintain tenant appropriate entries in all resident records and keeps files in confidentiality and secures excellent customer service and communication to residents. Manages resident relations by promptly responding to resident complaints with proposed residents with referrals to Tribal departments such as Wrap Around CAP Representative Payee Program in informally resolving grievances and informal grievance delinquent families on their financial responsibility including financial literacy training and prepares Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases and Homebuyer referral information on credit counseling and social collection and eviction policies makes personal contact with residents and sends proper written notice of all compliance Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases lease termination and evictions after conducting investigations providing Due Process and proper documentation per adopted all necessary documentation of administrative actions prepares case files to satisfy Court procedural requirementsMay represent the department in Tribal incumbent is expected to continually follow up on all issues or concerns until they are scheduled and special reports correspondence and database management. Works with Tribal Law Enforcement in resolving matters when to emergencies 24/7 being on-call and performing grounds and checks. Notifies Law Enforcement of emergencies as other duties as RESPONSIBILITIESThis position has no supervisory AND REQUIREMENTSEducation and/or ExperienceBachelors degree from a four-year college or university and at least one year progressively responsible experience in office management or social services work; or Associates degree from two-year college or technical school and at least four years experience; or equivalent combination of education and experience. Intermediate computer skills in word process and SkillsAbility to identify read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public. Must have interpersonal skills and be team SkillsAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs. Reasoning AbilityAbility to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete or CertificatesMust have and maintain a valid Washington State drivers license and proof of insurance. Drivers License must contain no restrictions that would prevent an employee from driving a GIS Skills and AbilitiesKnowledge of standard business practices office and filing procedures computer operations and documentation to obtain a working knowledge of the HUD Indian Housing Program regulations Tribal Ordinances and Puyallup Tribal Housing Department Admissions Occupancy Collections and Eviction Policies and to plan organize manage coordinate and provide services to to establish and maintain effective working relationships with residents staff and other individuals agencies or to initiate responsibly and work independently with minimal supervision. Ability to communicate well both verbally and in DEMANDSRequires the ability to operate a typewriter personal computer multi-line telephone calculator facsimile and the ability to read write communicate and interpret information accurately in the ability to concentrate and consistently produce accurate performing the duties of this job the employee is regularly required to employee is frequently required to use hands to finger handle or feel; and talk or employee is occasionally required to stand and walk; climb or balance; stoop kneel crouch or crawl; and reach with hands and employee must occasionally lift and/or move up to 10 vision abilities required by this job include close vision and ability to adjust ENVIRONMENTThe noise level is low to physical exertion is low to is performed in an office setting with occasional travel to visit residents at their is occasional exposure to outdoor weather Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of PREFERENCE EMPLOYER AS REQUIRED BY LAWOnline Application Tips:1. If you are using a PC use Chrome. If you are using a MAC use Safari.2. Upload additional documents (resume cover letter letters of recommendation proof of Indian blood etc.) to the resume tab as one (1) PDF file or email documents to and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.3. Indian Hiring Preference send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in email us at or call .4. Provide 3 references (we cannot obtain references from direct family members mother father grandparents sisters brothers or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers subordinates or other supervisors but we can accept a personal reference from someone who is familiar with your work ethic habits and attendance. You can send in letters of recommendation to To add more employment education references etc. click on the small sign at the top right corner of the page.6. When entering salaries only use numbers. Do not use any other characters (such as . or $)7. After you submit your application you will receive an email confirmation. If you do not receive an email please call the office to confirm submission.*Please do not wear perfumes colognes or strong scents to your interview. Some employees are you have any questions about the positions or the online application please call or email E. Portland Ave. Tacoma WA 98404