Inbound Growth Specialist

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As an Inbound Growth Specialist (iGS) you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast highquality first interactions with Klaviyos smallest accounts to create a seamless experience from first touch through purchase.

This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales Business Development Product and Customer Success. The primary goal of this role is to acquire as many highquality new logos as possible while maintaining an exceptional customer experience.

You will:

• Field inbound demand (demos trials free accounts and product inquiries) via phone email and other channels.
• Run consultative decisiondriven demos focused on onecall closes whenever possible for smaller opportunities.
• Do targeted business discovery to understand goals urgency and fit.
• Qualify in or out efficiently so you know where to doubledown and where to quickly move on.
• Own and work a highvelocity pipeline using strong prioritization and time management to maximize new logo acquisition.

This role is a proven stepping stone into Account Executive and other closing roles in sales while also opening doors into other go-to-market paths such as customer success marketing enablement or operations.

How Youll Make a Difference

• Drive new logo acquisition as a primary objective maximizing the number of high-quality new customers while maintaining an exceptional customer experience
• Contribute to broader Growth team goals across free-to-paid conversion logo count ADS and other core growth metrics
• Navigate a high volume of incoming product and sales related inquiries via phone and email
• Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyos platform to drive customer value
• Conduct consultative qualification of prospects and provide demonstrations of the platform
• Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
• Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience including creating a structured feedback loop on product web experience onboarding experience and other key customer touchpoints
• Demonstrate substantive knowledge of e-commerce SMS and email marketing
• Perform other related duties as assigned

Who You Are

• Have previous academic work and/or internship experience with some transferable skills (sales customer service support retail hospitality etc.)
• Have a BA/BS or equivalent
• Excited motivated and inspired by exceeding goals and continuously learning
• Thoughtful engaging energetic and a self-initiator
• Experience or the ability to operate in a fast-paced high-volume environment
• Detail-oriented with strong time management and prioritization skills
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
• 6 months experience in business development is a plus but not required
• Proficient with Google Suite and Microsoft Office Suite or related software;CRM proficiency (Salesforce or similar) is a plus

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.

Please see the independent bias audit report covering our use of Covey here