Raley's Tech Support Specialist I

Who We Are

The Raleys Companies is a private family-owned and purpose-driven retail company headquartered in West Sacramento CA. Since our founding in 1935 our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raleys Bel Air Nob Hill Foods Raleys O-N-E Market Bashas Food City AJs Fine Foods and Bashas Diné addition The Raleys Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics Fieldera and FieldTRUE. Built on a higher purpose the organization and our over 21000 employees are committed to quality offerings exceptional service and doing right by our team members communities and planet.

Todaythe Raleys Bel Air Markets Nob Hill Foods and Raleys O-N-E Market banners carryon Tomslegacy ofinnovationby serving as more than grocery purpose of changing the way the world eats one plate at a timehas madeRaleysa trusted source for nutrition and strive to enhance transparency and education in the food system to help customers make more informed healthy food choices. We also serve asthe destination for the best fresh products affordable offerings and personalized service.

Perks & Benefits

• Competitive compensation paid weekly

• Retirement Savings Plan - 401(k) including company contributions and matching funds

• Tuition Reimbursement for qualified courses

• Scholarship opportunities for continued education

• Medical dental and vision insurance for yourself and eligible dependents

• Paid time off

• Family leave and time off

• Life insurance

• Wellness Programs (Raleys Healthy Lifestyles)

• Flexible Spending Account (pre-tax - commuter childcare and medical expenses)

• Health Savings Account

• Corporate store and discount programs (10% off groceries free items)

• Discounts to amusement parks gym memberships mobile phone plans etc.

• Employee Assistance Program (free financial legal and mental health services)

• Charitable contribution opportunity and volunteer time off and community events

• Pop up grocery market

• All you can eat fruit bar

What You Will Do

As a Technical Support Specialist Iyou will be part of our on-site Technical Assistance Center (TAC) Team which is responsible forcoordinatingdiagnosingand troubleshootingincoming employee calls. This team of super stars provides 24-hour support services to employees with technical problems and I.T. issues involving desktoplaptopor network services connection. This is an opportunity for you to apply your knowledge ofPChardware software and systems and networks. Your attention to detail and customer service approach will allow you tocommunicate effectively to understand the problem and explain its solution.

How You will Make a Difference

• You will provide timely resolution of problems or escalation on behalf of the internal customer to appropriate IT technical staff.
• Serve as the first point of contact for customers seeking technical assistance over the phone email or instant message.
• Determine and document best solutions based on the issue and details provided by the customer.
• Identify and escalate situations requiring urgent attention.
• Follow standard help desk procedures.
• Provide case status updates to management and end-users and inform management of reoccurring problems.
• Support and maintain effective relationships with users.
• Develop document and implement standard operating procedures and customer service guidelines relating to IT support.
• Monitor and respond to system operating errors to ensure accuracy of processing and recording.
• Administer help desk software.
• Maintain records of processing problems and actions taken to correct problems.
• Log events of shift including system malfunctions and disruptions into turnover log and create shift report for supervisor.

Qualifications:

Who You Are

• You are committed to a culture of respect and inclusion valuing others for who they are and the unique contributions they make.
• You like to work in a fast-paced environment
• You take initiative
• You are detail-oriented and value accuracy
• You demonstrate strong verbal and written communication skills
• You have the ability to gain alignment across a diverse stakeholder group around priorities and plans in support of key business objectives
• You have a strong technical background in information systems

Must Haves

• BA/BS in Computer Science or related disciplinepreferredortheequivalent combination of education and experiencerelated to analyticaland/or system support.

• Minimum of one (1) year of technical support experience related to analytical and/or system support or the equivalent combination of education training and experience.

• Computer literacy in helpdesk tools spreadsheet database presentation and work processing understanding of networking concepts.

• Abilityto organize prioritize and manage multiple assignments and meet tight ability in customer service accuracy of work and attention to detail.

• Abilityto follow verbal and written instructions.

• Abilityto work independently and in a groupenvironment anddevelop andmaintaineffective communication and working relationships with all customers.

Your flexibility and open availability is required to support our Distribution center which is open 24-hours a day 7-days a week.

Physical Demands - Employees may occasionally experience the following physical demands for extended periods of time:

• Work is performed in a business office environment.

• Occasional travel to outside locations or meetings may be required.

• Ability to work extended hours as required in support of the companys business need.

Permanent residency in California or Nevada is a condition of employment for this position. This means a job offer may be denied or rescinded and if employed employment may be terminated if an applicant/team member ceases to reside in California or Nevada.

Internal Applicants:
No disciplinary action during the past 6 months.

You must upload a resume and answer all application questions.

Compensation: The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their relevant education training or experience among other bona fide factors.