Meter Administrative Assistant

Job Title: Meter Administrative Assistant
Location: Concord MA 01742
Duration: 12 Month Contract (1-2 Years)

Position Summary

The Meter Administrative Assistant will support a large-scale water meter replacement program by managing customer scheduling service order processing and administrative coordination. This role ensures high-volume workflow accuracy prevents project delays and supports timely program execution.

Key Responsibilities

• Serve as primary customer contact for residential and commercial accounts during meter replacement campaign.
• Schedule and coordinate high-volume meter replacement appointments to meet program deadlines.
• Create process and manage service orders in NISC billing system for meter exchanges and service line replacements.
• Track service order status and ensure accurate database updates.
• Coordinate daily schedules with field technicians and operations staff.
• Manage administrative workflows for temporary meters seasonal accounts and service terminations.
• Document and resolve customer access issues to maintain project timelines.
• Perform accurate data entry into municipal and billing software systems.
• Maintain organized electronic and physical records for compliance and reporting.
• Draft customer communications and business correspondence.
• Compile installation data and generate reports on completion metrics.
• Support cross-functional collaboration while managing independent tasks.

Required Qualifications

• High School Diploma required; Office Administration or Business training preferred.
• 2-3 years of administrative clerical or municipal office experience.
• Experience with NISC billing system or similar utility/municipal software.
• Strong proficiency in Microsoft Excel Word and Outlook.
• Experience in high-volume data entry and document control.
• Excellent scheduling calendar management and organizational skills.
• Strong analytical and problem-solving abilities.
• Professional phone etiquette and customer service skills.
• Ability to manage competing priorities in a deadline-driven environment.