Helpdesk Support and IT Technician

For Applicants Residing in California: 
Snell & Wilmer takes the privacy of the personal information that we collect from you during the employment application process  compliance with Californias Consumer Protection Act (CCPA) 
we are providing you with our Privacy Notice for California Residents and our general Privacy Policy. As required by the CCPA our notice describes the categories of personal information we collect (or may collect) 
from you as well as our use and disclosure of that personal information. Please review this Notice and our Privacy Policy. By providing your personal information to as part of the recruitment or application process 
you consent to the collection use and disclosure of your personal information by Snell & Wilmer consistent with this Notice.

By clicking consent or I accept you acknowledge that you read and agree to Snell and Wilmer L.L.P.:
Privacy Policy and Privacy Notice for California Residents located at  Support and IT Technician Job Details:

Snell & Wilmer has a full-time opportunity for a hybrid Helpdesk Support and IT Technician in our Dallas Office.

This role requires the ability to develop effective working relationships with colleagues within and beyond IT Services to ensure that a consistent high-quality service. This is a fast-paced and varied role requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

You will be responsible for providing high-quality user support troubleshooting IT issues and maintaining hardware. This role requires a combination of phone supportand on-site IT Technician duties ensuring efficient technology operations for attorneys staff and firm leadership. You will report directly to the Director of Learning & User Support and work with IT Management software development/procurement and user groups.

This position isMonday through Friday normal business hours with occasional overtime on-call and weekend hours as needed. Once trained you will work a hybrid schedule with a mix of remote support and on-site presence. Some after-hours availability may be required for system maintenance or urgent support.

Position responsibilities include but are not limited to:

• Helpdesk Solution Center Support:
  • Deliver first-level technical support via phone email and remote tools for software hardware and network issues.
  • Log track and resolve service requests within the firms IT service management system.
  • Troubleshoot user issues providing step-by-step guidance and escalating complex problems as needed.
  • Support user account management tasks including password resets and access provisioning.
  • Participate in an on-call rotation for after-hours weekend and holiday support as assigned.

• IT Technician Support:
  • Set up configure and deploy laptops desktops printers and mobile devices.
  • Perform hands-on troubleshooting and repair for hardware including workstations peripherals and docking stations.

Experience and Qualifications:

• 2 to 4 years of experience in a helpdesk desktop support or IT technician role preferred but not required
• Strong Microsoft Office 2016/O365 skills required
• Law firm software preferred but not required
• Excellent verbal and written communication skills
• The ability to investigate and troubleshoot issues
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques
• Drive self-motivation and ability to work under own initiative
• Sound knowledge and experience of supporting range of IT applications platforms and technologies
• Ability to communicate processes and procedures verbally clearly and accurately and in writing
• Develop professional and effective working relationships with customers and key stakeholders
• Deliver a high level of customer service

Snell & Wilmer offers a competitive performance-based compensation and agenerousbenefits packagestarting on your first benefits package includes medical dental vision disability life insurance 401K/profit sharing paid holidays tuition reimbursement and paid time off including vacation time personal time and sick time where & Wilmer values the principles ofDiversity Inclusion and Belonging.

Snell & Wilmer is an Equal Employment Opportunity employer.

Required Experience:

IC