Business Operations Specialist

Carolina Casualtyis a member company ofW. R. Berkley Corporation an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability physical damage cargo and other insurance solutions for the commercial auto markets including trucking public transportation and others.

We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion collaboration innovation and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference then search no further.

The company is an equal opportunity employer.

The position is responsible for providing administrative claims support.

Key Functionswill include but not be limited to:

• Ensure external and internal customers have an outstanding experience with the department and deescalate customers who are upset or frustrated
• Take first notice of loss reports accurately enter new loss information into the claim system route the claims for assignment to the correct adjuster
• Draft and send initial contact letters gather policy documents order police reports coordinate vendor assignments
• Assist adjusters with SIU referrals acknowledgement letters and vendor payments
• Draft correspondence such as underwriting advisories and client contact letters
• Maintain data and update Excel Worksheets
• Process and attach mail/email/faxes/physical evidence into the correct claim files accurately label and categorize the same
• Serve as first level of contact for external customer service inquiries
• Notify business partners by phone/email regarding messages inquiries and claims issues
• Request W9 forms from vendors
• Process expense/invoice payments
• Post financial transactions such as salvage subrogation and deductible recoveries to the claim system
• Prepare check attachments
• Download claim files to CDs for Attorney and Suit Assignments
• Transfer data received via CD to the claim system
• Prepare Attorney Assignment packets for law suits to include specific attachments file copies and prepare for mailing
• Transcribe recorded statements
• Update/maintain On-Call lists
• Assist Claim Adjusters with administrative and clerical assignments
• Perform other duties and/or projects as assigned

Bachelors Degree or some college preferred
Self-motivated and results oriented
Capable of working with internal and external teams and partners
Superior customer experience skills
Positive attitude and professional demeanor
Strong computer skills including Excel and Outlook and the ability to master multiple policy and claims