Health Program Operations Specialist, Uwmc Radiology-Support SVC (01)

The UW Medical Center Montlake Radiology Department has an outstanding opportunity for a Program Operations Specialist.

WORK SCHEDULE

• Full-Time / 40 Hours per Week

• Day Shift

POSITION HIGHLIGHTS

• Serve as a key partner to the Department of Radiology to provide business support to leadership for key operational goals and initiatives. The department of Radiology is an essential department within UWMC serving over 500000 patients annually. With over 350 employees over six campuses this position will serve in a variety of roles and support/lead strategic activities. These will include assistance and execution of strategic programs specific to departmental staff communication outpatient growth provider liaison employee retention and departmental operations.

• This position will perform at a high level of independence developing and leading program initiatives to serve our internal customers and staff in addition to our external referring providers. Under general direction this position will perform complex business support functions to department leadership and establish systems processes coordinate activities and analyze current workflows and practices to ensure departmental or unit compliance with policies and/or other external regulations. This position will provide day to day business support and calendar management to Radiology senior leaders.

• The Program Operations Specialist will collaborate with operational leaders around growth and promotion of referrals to UWMC Radiology. Tactics will include analyzing patient care/referral data recognizing trends and recommending strategies for education and program outreach to our referring providers. Tools will include reporting benchmarking and alignment with agreed upon strategies and initiatives. In addition this position will work with operational leaders to strategize and address issues brought forward by our referring providers and any communication/education required to resolve those issues.

• This position will work to develop/maintain internal communication for staff patient education/screening tools/patient satisfaction surveys referring provider satisfaction surveys website management and marketing internal and external campaigns. This will include planning and organizing educational classes/lectures/seminars and staff engagement events and activities. Will be a primary point person for departmental events and communications.

PRIMARY JOB RESPONSIBILITIES

• Communication outreach and marketing related to Radiology referrals and provider satisfaction.

• Developing/maintaining staff communication publications team building and education planning.

• Education materials/screening tools patient satisfaction surveys and website management.

• Business support calendar management logistics of leaders and department activities.

• Employee engagement activities.

• Reporting benchmarking around referral/care data.

REQUIRED POSITION QUALIFICATIONS

Bachelors degree and 4 years of experience in program development and marketing in a healthcare setting to include: Outreach Sales Planning Data Analysis Presentation skills. Required experience in sales sales strategy development. Understanding of industry economics project management experience but not a PMP certification.

An equivalent combination of education and experience may substitute for stated requirements.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transits light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.