Product Design Manager

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

About the Team:

Our Product Design team is organized into a series of product pillars where multiple teams contribute to the goals of a larger mission. This role sits within our Data Infrastructure pillar a space where design has an outsized impact on how our data platform is understood adopted and built upon. Youll be leading design for a domain that sits at the intersection of complex technical systems and the product experiences they power working closely with infrastructure and platform teams to shape how data capabilities translate into intuitive scalable product experiences. Please note that this is a hybrid role that requires 3 days/week onsite in our Boston office. Fully remote candidates will not be considered at this time.

About the Role:

We are seeking a talented and experienced Product Design Manager to lead design for our Data Infrastructure pillar empowering your team to do some of the most technically nuanced and consequential design this role you will manage a team of designers and be responsible for craft quality and the strategic vision that connects platform capabilities to customer outcomes. You are expected to utilize your full range of people management product strategy interaction design and systems thinking skills moving fast with strong judgment developing a clear POV and shaping outcomes in close partnership with the product teams who own the surfaces that your platform and work influences.

What Youll Do:

• Lead and grow a team of designers working across a technically complex domain maintaining a high bar for craft clarity and consistency even in ambiguous problem spaces
• Model and champion an AI-native way of working actively experimenting with and integrating AI tools into your design and leadership practice and helping your team do the same
• Develop and champion a clear design vision for the Data Infrastructure pillar connecting the technical and data layer to real customer impact and product direction
• Collaborate closely with cross-functional leaders across engineering product data and platform teams building relationships proactively and driving alignment across stakeholders
• Navigate technically complex spaces with confidence translating infrastructure and data concepts into experiences that are intuitive for end users
• Advocate for designs role in platform and infrastructure decisions communicating strategy vision and progress clearly to a range of audiences
• Foster a culture of craft curiosity learning and care coaching and supporting your teams growth and their output
• Ensure accessibility and inclusivity by aligning work with WCAG standards and universal design principles

Who You Are:

• Experience in product design within technically complex domains ideally with exposure to infrastructure platform or data-layer products and an understanding of how they shape and influence the customer experience
• Experience growing coaching and managing a high-performing inclusive and diverse team with a genuine investment in peoples development
• Demonstrated ability to develop a strong POV and design strategy and to execute against it with measurable impact in ambiguous fast-moving environments
• Able to think big while staying action-oriented breaking vision into clear priorities milestones and roadmaps
• An AI-native approach to your work actively leveraging AI tools to improve the quality speed and impact of your practice. You bring genuine curiosity and a habit of continuous experimentation and you raise the bar for how your team and peers think about and adopt AI in their own work
• Strong systems thinker who can zoom out to see patterns across a complex product surface and zoom in to uphold quality at the detail level
• Proven ability to influence cross-functional partners and drive decisions without direct ownership building trust and alignment through relationships and clear communication
• Deep experience with Figma component architecture and design systems thinking as it applies to platform and infrastructure contexts
• Strong knowledge of accessibility and inclusive design including WCAG compliance
• Excellent communication skills able to present a clear narrative to technical and non-technical audiences alike and lead effectively through influence

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.

Please see the independent bias audit report covering our use of Covey here