Case Manager
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Job Location:
Addison, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
Job Scope
The Patient-Matched Case Manager CMFis responsible forsupportingthe end-to-end workflow ofAcumedspatient-matched oral and maxillofacial neurosurgical and chest wall reconstruction cases within the Acumed Digital Surgery group.This rolehelps guidethe entire lifecycle of patient-specific surgical casesfrom data reception and digital planningthrough case coordinationand product deliveryensuringaccurateexecution and compliancewithAcumedsQuality Management System.
The Case Manager works closely with surgeons salesrepresentativesand internal teams tofacilitatesmooth case progression andhigh qualityplanning outcomes for eachpatientspecific request.
Responsibilities
- Manage and trackcase progression through all phases of the patient-matched CMF workflow from order initiation to product delivery ensuringtimelyexecution.
- Serve as the primary point of contact for surgeons sales representatives and internal teams throughoutcase processing.
- Coordinate with third-party suppliers planners and manufacturing teams to ensuretimelycase completion.
- Review DICOM imaging datasets (CT/CBCT) andidentifyrelevant anatomical structures.
- Perform or review segmentation surgical planning and implant design usingMaterialiseMimics 3-Matic and Dolphin.
- Conduct CMF surgical planning sessions with surgeon customers.
- Perform quality checks to ensure accuracy of planning and design outputs.
- Document and archive all case datain accordance withGood Documentation Practices andAcumedsQMS.
- Provide technical support and guidance forAcumedspatient-matched customer portal via phone email and web meetings.
- Train and mentor new team members on workflow and digital planning processes.
Qualifications
- Bachelors degree inbiomedical engineering Mechanical Engineering or related field.
- 24years of experience in patient-specific device workflows surgical planning or 3D modeling (preferably CMF or cranial applications).
- Experience managing patient-matched cases in a regulated medical device environment.
- ProficiencyinMaterialiseMimics 3-Matic Dolphin or equivalent 3D software.
- Experience reviewing and processing CT/CBCT imaging data.
- Familiarity with ISO 13485 FDA 21 CFR 820 and related quality documentation.
- Proficient in Microsoft Office.
- Strong organizational skills and attention to detail with the ability to manage multiple cases under tight deadlines.
- Excellent written and verbal communication skills.
- Customer-focused collaborative and adaptable to changing priorities.
- Flexible scheduling to support surgeon planning sessions.
- Fluency in English; Spanishproficiencypreferred.
Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Required Experience:
Manager
