Grant Specialist

Job Title

Senior Helpdesk Administrator (Technical Support)

Phoenix AZ (On-site only)
1700 W. Washington St. Phoenix AZ 85007

Arizona Secretary of State (AZSOS)
Information Technology Division (IT)

Staff Augmentation Hourly Contract

• Hours: 40 hours/week
• Shift: Day Shift
• Schedule: Monday Friday 8:00 AM 5:00 PM
• Duration: 05/04/2026 08/31/2026

This position is 100% on-site. Job duties cannot be performed remotely.

The Senior Helpdesk Administrator provides advanced technical support for enterprise-level IT systems and end users. This role requires strong customer service skills technical troubleshooting expertise and the ability to document diagnose and resolve complex technical issues. The administrator will support desktops enterprise applications networking components and infrastructure services while escalating issues appropriately within the IT services structure.

This position is restricted to local Phoenix-area candidates only.

• Provide Tier II/Tier III technical support for end users
• Diagnose troubleshoot and resolve hardware software and network issues
• Support desktop applications web-based applications and client/server systems
• Install configure and maintain software and operating systems
• Administer and support Microsoft 365 services (Outlook OneDrive SharePoint Office)
• Manage and troubleshoot Active Directory DNS and DHCP
• Utilize PowerShell for scripting automation and administrative tasks
• Support Intune configuration and device management
• Assist with IIS configuration and support
• Provide infrastructure support including AWS SysOps and architecture
• Support Palo Alto firewall troubleshooting (as needed)
• Accurately document customer issues solutions and escalation steps
• Maintain high standards of customer service and professionalism

• 3 5 years of hands-on experience in an IT support or related IT role
• Strong customer service and end-user support experience
• Experience supporting enterprise IT environments
• Proficiency with:
  • Microsoft 365 (O365)
  • Intune / Intune Administration
  • Active Directory DNS DHCP
  • PowerShell scripting and automation
  • Software installation and OS troubleshooting
  • IIS
  • AWS SysOps / infrastructure concepts
  • Palo Alto firewalls (preferred)
• Associates degree or higher (required)

One or more of the following is highly desirable:

• AWS Certification
• Microsoft Certifications
• A
• Network
• Security

• Background check and drug screening required (HireRight)
• Security clearance required
• Candidate must have an active FPCC or be willing to complete the process

• Local candidates only (Phoenix area at time of submission)
• Resume must clearly state current location
• Must be available for in-person interviews within 1 week of posting close
• Must be able to start within 2 weeks of offer acceptance
• Start date is contingent on interviews onboarding completion and PO issuance