Tucson, AZ Administrative Assistant

Administrative Assistant

Location: Tucson AZ (On-site)
Position Type: Staff Augmentation
Employment Type: Hourly Full-Time
Schedule: Monday Friday 8:00 AM 5:00 PM
Duration: 05/25/2026 05/19/2028
Education Required: High School Diploma or equivalent

AZDES DBME is seeking two reliable and detail-oriented Administrative Assistants to support daily business and operational functions. This role is primarily on-site in Tucson AZ with potential for a hybrid schedule after training is completed. The successful candidates will provide administrative customer service and front desk support while assisting disability evaluators and claim adjudicators.

• Operate switchboard and communication systems to answer route and transfer incoming calls.
• Provide front desk and receptionist support including visitor check-ins taking messages and maintaining records.
• Manage emergency calls alarms paging systems mail sorting and general customer service inquiries.
• Locate medical providers and schedule consultative examinations (CEs) near claimant locations.
• Prepare assemble and distribute CE packets via mail or fax as required.
• Contact claimants to confirm appointments and request missing documentation or paperwork.
• Respond to inquiries from claimants vendors attorneys and medical providers regarding claim status and transportation assistance (e.g. bus passes).
• Follow up with doctors hospitals and other medical sources for reports authorizations or instructions.
• Support claim adjudicators by contacting claimants attorneys and medical sources as directed.
• Ensure daily assignments are tracked disseminated and completed using established tracking systems.
• Conduct case development activities that require basic analysis and sound judgment.

• Strong internal and external customer service experience
• Front desk or scheduling experience
• Basic to intermediate computer skills (data entry document handling email systems)

• Bilingual (English/Spanish preferred)

• Local candidates only: Candidates must reside locally at the time of submission.
• Resumes must clearly state current location; applications without location listed will not be considered.
• Must be available for in-person interviews within one week of posting close date.
• Must be able to start within two weeks of offer acceptance.
• Security clearance required: An intensive internal background check will be conducted and may take up to one month.
• Final start date is contingent upon interviews onboarding completion background clearance and state-issued purchase order (PO).

• On-site position in Tucson AZ
• Hybrid work potential after successful completion of training