Were looking for a Level 2 System and Service Desk Technician to support maintain and improve our core IT infrastructure. This role serves as an escalation point for complex technical issues and plays a key role in ensuring system reliability performance and security.
Youll work closely with internal teams and external vendors in a fast-paced environment supporting critical systems and participating in incident response and on call rotations.
What Youll Do
Act as an escalation point for complex technical support issues
Respond to critical incidents and participate in on call rotations
Administer maintain and monitor servers and core IT infrastructure
Install support and troubleshoot third party software solutions
Coordinate with external vendors for issue resolution and updates
Monitor system performance availability and security
Perform system updates patching backups and recovery procedures
Maintain clear technical documentation and operational procedures
Support continuous improvement of IT processes and systems
Provide Level 1 and Level 2 phone support
Act as an escalation point for complex technical support issues
Respond to critical incidents and participate in on call rotations
Specific
Proven experience as a System Administrator or similar role
Ability to manage high priority incidents under pressure
Comfortable working on call and handling critical issues
Strong communication and documentation skills
Ability to work independently and collaboratively with cross functional teams
English fluency required
Nice to Have
Leadership skills or experience mentoring junior team members
Experience working in fast paced or client facing environments
Relevant certifications such as Microsoft CompTIA VMware or similar
Strong organizational and time management skills
Requirements
Technical Skills
Windows Server administration and virtual machine environments
Experience managing escalated support cases and incident response
Strong understanding of networking fundamentals such as DNS DHCP and TCP IP
Experience supporting third party software solutions
System monitoring patching backup and recovery processes
Strong troubleshooting and analytical skills
Specific
Proven experience as a System Administrator or similar role
Ability to manage high priority incidents under pressure
Comfortable working on call and handling critical issues
Strong communication and documentation skills
Ability to work independently and collaboratively with cross functional teams
English fluency required
Nice to Have
Leadership skills or experience mentoring junior team members
Experience working in fast paced or client facing environments
Relevant certifications such as Microsoft CompTIA VMware or similar
Strong organizational and time management skills
Benefits
What We Offer
Competitive salary packages.
Performance-based incentives.
Paid sick days and Christmas bonus.
Private health insurance.
Clear career growth and mapping.
Global mobility and internship opportunities.
Continuous training certifications and English development.
Hybrid work model.
Wellness benefits including gym discounts.
Supportive people-first culture that values employee well-being
Required Skills:
Technical Skills Windows Server administration and virtual machine environments Experience managing escalated support cases and incident response Strong understanding of networking fundamentals such as DNS DHCP and TCP IP Experience supporting third party software solutions System monitoring patching backup and recovery processes Strong troubleshooting and analytical skills Specific Proven experience as a System Administrator or similar role Ability to manage high priority incidents under pressure Comfortable working on call and handling critical issues Strong communication and documentation skills Ability to work independently and collaboratively with cross functional teams English fluency required Nice to Have Leadership skills or experience mentoring junior team members Experience working in fast paced or client facing environments Relevant certifications such as Microsoft CompTIA VMware or similar Strong organizational and time management skills
Were looking for a Level 2 System and Service Desk Technician to support maintain and improve our core IT infrastructure. This role serves as an escalation point for complex technical issues and plays a key role in ensuring system reliability performance and security.Youll work closely with internal...
Were looking for a Level 2 System and Service Desk Technician to support maintain and improve our core IT infrastructure. This role serves as an escalation point for complex technical issues and plays a key role in ensuring system reliability performance and security.
Youll work closely with internal teams and external vendors in a fast-paced environment supporting critical systems and participating in incident response and on call rotations.
What Youll Do
Act as an escalation point for complex technical support issues
Respond to critical incidents and participate in on call rotations
Administer maintain and monitor servers and core IT infrastructure
Install support and troubleshoot third party software solutions
Coordinate with external vendors for issue resolution and updates
Monitor system performance availability and security
Perform system updates patching backups and recovery procedures
Maintain clear technical documentation and operational procedures
Support continuous improvement of IT processes and systems
Provide Level 1 and Level 2 phone support
Act as an escalation point for complex technical support issues
Respond to critical incidents and participate in on call rotations
Specific
Proven experience as a System Administrator or similar role
Ability to manage high priority incidents under pressure
Comfortable working on call and handling critical issues
Strong communication and documentation skills
Ability to work independently and collaboratively with cross functional teams
English fluency required
Nice to Have
Leadership skills or experience mentoring junior team members
Experience working in fast paced or client facing environments
Relevant certifications such as Microsoft CompTIA VMware or similar
Strong organizational and time management skills
Requirements
Technical Skills
Windows Server administration and virtual machine environments
Experience managing escalated support cases and incident response
Strong understanding of networking fundamentals such as DNS DHCP and TCP IP
Experience supporting third party software solutions
System monitoring patching backup and recovery processes
Strong troubleshooting and analytical skills
Specific
Proven experience as a System Administrator or similar role
Ability to manage high priority incidents under pressure
Comfortable working on call and handling critical issues
Strong communication and documentation skills
Ability to work independently and collaboratively with cross functional teams
English fluency required
Nice to Have
Leadership skills or experience mentoring junior team members
Experience working in fast paced or client facing environments
Relevant certifications such as Microsoft CompTIA VMware or similar
Strong organizational and time management skills
Benefits
What We Offer
Competitive salary packages.
Performance-based incentives.
Paid sick days and Christmas bonus.
Private health insurance.
Clear career growth and mapping.
Global mobility and internship opportunities.
Continuous training certifications and English development.
Hybrid work model.
Wellness benefits including gym discounts.
Supportive people-first culture that values employee well-being
Required Skills:
Technical Skills Windows Server administration and virtual machine environments Experience managing escalated support cases and incident response Strong understanding of networking fundamentals such as DNS DHCP and TCP IP Experience supporting third party software solutions System monitoring patching backup and recovery processes Strong troubleshooting and analytical skills Specific Proven experience as a System Administrator or similar role Ability to manage high priority incidents under pressure Comfortable working on call and handling critical issues Strong communication and documentation skills Ability to work independently and collaboratively with cross functional teams English fluency required Nice to Have Leadership skills or experience mentoring junior team members Experience working in fast paced or client facing environments Relevant certifications such as Microsoft CompTIA VMware or similar Strong organizational and time management skills
Job Location:
Monthly Salary:
Not Disclosed
Experience Required:
1-3years
Posted on:
2 days ago
Vacancies:
1 Vacancy
