InsuranceClaims AdministratorDomain TraineeGermanRemote EMEA!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of InsuranceClaims AdministratorDomain TraineeGermanRemote EMEA!
Responsibilities
General administrative duties such as scanning photocopying profiling issuing documentation and mailbox monitoring.
Accurate timely and efficient data entry and quality checking of claims information as per the standards.
Open a new account for each claim into the system to help with efficient processing of the claim throughout the claim lifecycle.
Prepare the payment of claims in the system.
Process and dispatch standard letters and emails as required.
Support data cleansing and mass change processing projects.
Keep the relevant KPIs updated.
Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
General contact with underwriters and clients (if applicable) always providing a great customer experience.
Preparing management information reports as requested using various reporting tools and methods.
Participate and provide support to process improvement projects.
Delivers exceptional service standards/KPIs.
Participating and support the implementation in continuous improvement or change project work.
Providing support to other teams to cover absences and peak workloads.
Contributing to technical support and procedural best practice and support.
Provide new ideas and support the team leader and coordinator regarding execution.
Ensure telephony service availability in line with defined working hours and required languages.
Answer all incoming calls received through the claims telephony lines.
Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification.
Resolve simple customer or broker enquiries when the information is readily available in the system.
Redirect calls to the correct handler team or department when the query cannot be resolved at first contact.
Log call details in the claim file or relevant system to maintain a clear and accurate audit trail.
Escalate urgent or risk related calls following internal escalation routes.
Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes.
Monitor telephony metrics such as wait times call volumes and abandonment and escalate issues when service levels are at risk.

Qualifications
Minimum qualifications
Economic studies (e.g. finance accounting or similar domains) - BA
Proficient in written and spoken German and English
Good interpersonal skills with the ability to work as a member of various teams
Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure
Experience on small claims handling or in insurance will be an advantage
Curious willing to learn and showing a challenging conventions spirit
Ability to organise and prioritise and plan workload to meet deadlines
Demonstrating personal integrity; doing what they say theyll do when they said theyd do it
Personable able to develop rapport easily and build relationships
Good Customer Focus
Open to learn new skills

Preferred qualifications
You will ideally have experience of working in an office environment in a multi-cultural environment experience in insurance is an advantage
Experience on managing teams 5 to 15 staff in a multi-cultural environment
Evidence of an interest in a career in people management insurance or shared services is required
You will need good computer skills including Microsoft Tools skills (Excel PPT Teams Outlook).
Proactive on a continuous improvement to develop skills
Expert knowledge of operational processes and procedures core systems interfaces and reporting tools. Lean or Six sigma training would be an advantage
Experience in recruitment performance management and absence management
People management skills (e.g. providing feedback delegation coaching managing challenging situations)
Good communicator and team player
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.