Account Manager EMEA Market

GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands drive direct bookings and connect with their customers across all digital platforms.

Were proud to have been featured in the Skift Travel Tech 250 recognizing the companies shaping the future of travel technology.

Building software like ours requires people who thrive in creative challenging and fast-paced environments. We operate with high energy while strongly valuing worklife balance world-class customer service and making a real impact in the travel industry.

Why This Role is Perfect for You:

• Exciting Career Transition: Use your deep understanding of luxury hotel operations to support clients through their digital transformation.
• Expand Your Skill Set: Become an expert in HyperCommerce learning advanced tools and technologies that are shaping the future of hospitality.
• Work-Life Balance: Enjoy a hybrid schedule and a supportive culture that values well- being.
• Awesome Benefits: Health insurance birthday day-off and family-friendly policies.

Key Responsibilities

1. Client Relationship Management:

• Building Strong Partnerships: Connect with hotel clients using your hospitality background to understand their unique needs. Be a social being engaging confidently with stakeholders even in challenging situations.
• Customer Retention: Act as a trusted advisor maintaining proactive communication to ensure long-term loyalty and prevent churn.
• Contract Management: Confidently engage in conversations about contract terms and renewals turning potential objections into positive outcomes.

2. Strategic Upselling & Consultation:

• Identifying Growth Opportunities: Use your industry insights to identify features or services that can increase a clients revenue potential and demonstrate clear ROI.
• Solution-Oriented Approach: Propose creative tech alternatives and customized solutions that align with the clients specific business goals.

3. Market Analysis & Feedback:

• Industry Trends: Stay ahead of the curve regarding hospitality and tech innovations to share valuable insights with your portfolio.
• Product Advocacy: Act as the bridge between your clients and our internal teams providing constructive feedback to drive product improvements.

4. Performance Tracking & Reporting:

• Accountability: Accurately record all interactions to ensure transparency and a seamless customer journey.
• Data-Driven Insights: Provide clients with regular reports that highlight successes and identify clear areas for improvement.
• Goal Setting: Collaborate with hoteliers to establish and track KPIs ensuring they maximize their investment in GuestCentrics services.

Requirements:

• Experience: 5 years in Hospitality Sales or Account Management specifically within luxury hotel environments.
• Languages: Native/Fluent in Portuguese and English (excellent written and verbal skills are a must).
• Relationship Builder: You genuinely enjoy connecting with people and building lasting professional bonds.
• Interaction Enthusiast: You prefer picking up the phone or meeting in person over sending a long email chain. You believe direct conversation is the best way to understand a clients reality.
• Commercial Acumen: Strong understanding of B2B sales contract negotiations and the ability to articulate value effectively.
• Tech Savvy: A genuine passion for technology and an eagerness to learn the latest SaaS solutions for the hospitality sector.
• Problem Solver: A get things done attitude with the ability to tailor your approach to different client personalities.

Perks & Benefits:

• Amazing Team: Work with talented supportive colleagues who are as passionate as you are.
• Awesome Benefits: Including birthday day-off health insurance mentoring and professional coaching.
• Career Growth: Clear growth paths for high performers looking to take on more responsibility.
• Family-Friendly: Supportive policies that help you balance work and life.
• Hybrid Flexibility: Enjoy the flexibility of both office and remote work.

Why Join GuestCentric

We are more than just a software company; we are a global community of innovative entrepreneurial minds. Our leadership team brings international experience from the US UK and across Europe. We specialize in cloud-based HyperCommerce software helping brands connect with guests in the digital age. We work hard but we make sure to have fun along the way.