Customer Success Manager EMEA Remote

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Requirements

• Identify key customers in the EMEA region to deliver CSM services to inducing identifying top ARR customers and prospecting with sales and partner teams to establish relationships with new end users

• Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts

• Develop and deliver best practices KPIs and strategies for account adoption retention expansion and advocacy

• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding adoption and business value

• Guide the use and improvement of key systems and deliverables including success plans customer health scorecards and business review presentations

• Identify customer requirements uncover roadblocks and demonstrate strong account management capabilities to drive lifetime customer value

• Work closely with sales and marketing on customer advocacy reviews and lead generation strategies

• Lead cross-functional collaboration with sales support and product teams to ensure proper feedback escalations and key feature requests are managed with product teams

• Spread awareness of Customer Success across the sales and partner community in EMEA by delivering presentations about the program and outcomes for customers

• Knowledge of the security industry and large expansive installments of security measures and applications in various industries.

• Ability to perform basic operator level product training to end users.

Attributes

• Excellent verbal and written communication skills and experience in communicating product value propositions and building trust with customers

• Demonstrated analytical capabilities for reporting and metrics gathering

• A collaborative team player that enjoys working closely with people from other regions and function and is willing to network with internal and partner communities to drive awareness of CMS

• Help elevate and encourage those around you

This is primarily a remote position with the expectation that you will travel to the closest office 2-3x a month for collaboration with sales support and product teams.

• Portugal office: Parque das Nações Torre Zen Av. Dom João II No. 41 6th floor 1990-084 Lisbon Portugal.
• London office: Nova South 160 Victoria Street London SW1E 5LB United Kingdom

Basic Requirements

Basic Experience

• 5 years of account management and/or customer success experience in a SaaS company

• Must have extensive Salesforce experience

Preferred Experience

• Experience in the sales channel in a technology focused industry

• Preferred understanding of video or access control systems networking and storage background other security products or services

• Preferred experience in Gainsight or other CS Tools

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.